Lead Data Analyst (Contact Center Operations)

📋 Description Lead Data Analyst (Network) builds data-driven insights to guide strategy. Develops advanced analytics models to improve network supply and demand. Creates real-time dashboards to monitor network performance. Tests and proposes new strategies to boost competition and engagement. Anlayses stakeholder feedback for quality and satisfaction insights. Serves as internal analytics expert and promotes best practices. 🎯 Requirements BA/BS degree or equivalent in data analysis or related field. 5+ years of business and data analysis experience. Proficiency in SQL and working with relational databases. Experience with BI tools, Google Workspace, and CRM tools. Excellent communication and presentation abilities. Strong problem-solving skills and business acumen. 🎁 Benefits Health, dental, vision, disability, life and mental health benefits. 401(k) with company match and tuition assistance. Flexible time off, paid sick leave, and 10 holidays annually. Contact Center: PTO up to 3 weeks, paid holidays, and paid sick leave. Parental planning benefits for family support. Bonus/incentive programs.