Project Mgr

A. Capability Development & Delivery Lead the development and delivery of capabilities that are scalable, supportable, secure, and aligned with organisational objectives. Coordinate procurement activities and prepare submissions for scope and funding approvals, ensuring clear goals, governance, security, and compliance requirements are established from the outset. Manage delivery progress, risks, issues, and dependencies, escalating concerns promptly when timelines, outcomes, compliance, or security are at risk. Collaborate with business users, internal teams, and vendors to deliver capabilities within agreed scope, budget, quality, and timelines while maintaining stakeholder alignment through effective communication. Engage the Capability Sustainment & Service Operations team early to ensure capabilities are designed for long-term supportability, observability, and security. Define and complete operational readiness requirements, including runbooks, monitoring, and support processes before handover. Maintain delivery artefacts, documentation, and governance records, including plans, risk registers, decision logs, procurement decisions, and resource engagements. Support annual planning and budgeting by providing delivery, resource, and operational cost estimates. Participate in post-implementation reviews and apply lessons learnt to improve future capability delivery. B. Capability Sustainment & Service Operations Provide ongoing maintenance and operational support for production systems, including after-hours standby support where required, to ensure service reliability, availability, security, and compliance. Manage user enquiries and incidents in accordance with agreed SLAs, maintaining accurate records for audit, reporting, and continual improvement. Lead or coordinate incident investigations and root cause analysis, implement corrective actions, and escalate major incidents, security concerns, operational risks, or SLA breaches promptly. Share operational insights, recurring issues, and performance trends with the Capability Development & Delivery team to support prioritisation and future improvements. Participate in SIT, UAT, change implementation, and production readiness activities to ensure capabilities are supportable and operationally sustainable. Coordinate deployments, ensuring runbooks, monitoring, support procedures, and compliance requirements are completed before release. Work closely with business users and supporting teams across infrastructure, database, security, cyber defence, and data centre operations to resolve incidents and manage changes effectively. Maintain operational documentation, service catalogues, support procedures, and administrative activities such as contract and certificate renewals, while contributing to service health, compliance reporting, and risk management.