Assistant Lead Engineer - Power Platform (CIO Offices)

Design, develop, configure, test, deploy, and support business applications and workflows using Microsoft Power Platform, including Power Apps and Power Automate. Develop and support AI-enabled applications, agents, and workflows using Microsoft Copilot Studio. Perform hands-on administration and operational support of Adobe Experience Manager (AEM), including user administration, access configuration, content workflows, platform configuration, and troubleshooting. Configure, administer, and support other enterprise SaaS platforms adopted by the CIO Office and business users. Perform initial platform setup and configuration, including user roles, permissions, authentication, application settings, workflows, and integration endpoints. Work with business users to gather requirements and translate them into platform configurations, applications, workflows, automation, and enhancements. Monitor platform usage, subscription consumption, storage, capacity, and license utilization to ensure effective use of SaaS subscriptions. Maintain accurate records of platform licenses, subscriptions, administrators, technical configurations, renewal dates, and support arrangements. Work closely with the PMO and vendors to support timely renewal of SaaS subscriptions, licenses, support agreements, and certificates. Monitor platform health and operational issues, and coordinate with SaaS vendors and internal infrastructure, cybersecurity, and application teams for incident resolution. Troubleshoot user access and application issues within restricted enterprise environments, including issues arising from HVB/web isolation, DLP policies, proxy configurations, network controls, identity and access management, and browser restrictions. Investigate technical issues relating to authentication, Single Sign-On (SSO), user provisioning, role assignments, APIs, connectivity, and application integrations. Support integration between SaaS platforms and enterprise systems using APIs, connectors, Power Automate, and other integration mechanisms. Perform application testing, user acceptance testing (UAT) support, release deployment, defect resolution, and post-implementation support. Maintain platform configurations, operational procedures, technical documentation, troubleshooting guides, and application support documentation. Work with cybersecurity, infrastructure, and governance teams to implement approved security and operational requirements for SaaS platforms. Coordinate with external vendors and product support teams for technical troubleshooting, product enhancements, upgrades, and resolution of platform issues. Provide Level 2/Level 3 application and platform support, and perform root cause analysis for recurring operational issues. Support the evaluation and onboarding of new SaaS platforms, including technical assessment, configuration, testing, access requirements, and operational readiness.