ITMS Support Specialist, Tier 2

📋 Description Customer Satisfaction through the delivery of world-class Support Services. Optimizing productivity while assigned to customer tickets or projects. Ability to prioritize work through ticket and project status. Problem-solving and resolution of network issues and escalating where appropriate. Ticket Quality Control and Ticket Management. Customer Service including phone, video, and email communication. 🎯 Requirements 3-5 years experience as a Systems Engineer or similar role. Ability to troubleshoot, analyze, and configure VMware, O365, backups, desktops, Windows Proven track record and experience with Microsoft, Mac, and Virtual services. Participate in planning and execution of new and existing equipment hardware and firmware upgrades Working technical knowledge of current network hardware, protocols, and internet standards. Strong background with ticketing systems and tracking work. 🎁 Benefits Full Benefits Medical Dental Vision 401K match 7 company holidays + generous PTO