IT Systems Administrator, Journeyman

Salary: $90,000 - 105,000 per year Requirements: Active Top Secret security clearance with Sensitive Compartmented Information (TS/SCI) eligibility Three to ten years of experience and a BA/BS or MA/MS degree Current DoD 8570/8140 Information Assurance Technical (IAT) Level II certification Knowledge of and experience in IT maintenance, logistics, and life-cycle support for government networks, C2/C4I assets, and VTC systems Experience installing, upgrading, administering, and troubleshooting hardware, operating systems, client software, servers, network devices, and mission systems Experience resolving equipment, network, and mission-system interoperability issues Experience managing IT assets, inventories, warranties, configuration records, and equipment accountability throughout the system life cycle Working knowledge of Windows and Unix environments, IP networking, physical and virtual systems, SAN/NAS platforms, and secure network operations Ability to follow DISA STIGs, AFNETOPS directives, Information Assurance requirements, configuration-management processes, and applicable Department of the Air Force asset-accountability guidance Ability to coordinate effectively with government personnel, communications squadrons, cyberspace integrators, network service providers, OEM support organizations, and other mission partners Ability to perform journeyman-level functional duties independently Responsibilities: Provide life-cycle maintenance, logistics, and mission-critical technical support for fielded C2/C4I assets across NIPRNet, SIPRNet, JWICS, and other military networks Support workstations, laptops, monitors, printers, network infrastructure, servers, VTC systems, SAN/NAS platforms, and mobile devices across nine ACC A2 work centers at Langley AFB Perform preventive and remedial maintenance in line with OEM recommendations and specifications Purchase and manage spare parts and materials, track warranties, and maintain more than 900 assets Ship and receive equipment through commercial and military channels, including preparing bills of lading and verifying deliveries Install, remove, relocate, upgrade, and configure hardware and software Create, install, and remove cabling and supporting infrastructure, coordinating with MAJCOM or AFNETOPS representatives Recommend locations and configurations for new installations and system reconfigurations Create and update diagrams and documentation for Information Assurance, configuration management, and government requirements across eight or more secure work centers Manage change control, configuration records, and related documentation; coordinate changes with communications squadrons, the base CSI, AFNETOPS, and other responsible organizations Document and share lessons learned and best practices Provide quarterly familiarization and on-the-job training on C4I hardware maintenance and interconnectivity to military and civilian personnel Complete checklist-based system administration, including operating system support, client software installation, patching, and driver installation; refer matters requiring administrator judgment to assigned administrators Perform basic network administration, including IP configuration and connectivity troubleshooting; manage internal network devices and coordinate resolution with network service providers Troubleshoot and remediate IP network failures and operate NSA-approved encryption devices, SAN/NAS platforms, and related infrastructure Administer Windows- and Unix-based servers and workstations at the operating-system and application levels in physical and virtual environments Support mission applications through updates, releases, patches, and Time Compliant Network Orders Review and maintain system audit logs, manage and test backups, and perform basic database maintenance according to approved plans Implement Information Assurance policies and procedures in accordance with DISA STIGs and AFNETOPS directives Accept and complete approximately 2,000 quarterly trouble tickets for supported applications and manage OEM software support for C2 and intelligence systems Serve as the central contact for operating and maintaining point-to-point and multipoint audio and video conferencing systems Coordinate special VTC equipment and room configurations with users and remote-site facilitators; explain settings and provide remote and on-site training Maintain and troubleshoot VTC suites and peripherals, conduct quarterly test calls, load and configure applications, resolve connection issues, and engage enterprise technical support when needed Lead directorate ITECs and maintain accountability for assets on the assigned AIM account in accordance with Department of the Air Force guidance Keep asset records accurate, conduct quarterly AIM inventories, and prepare obsolete equipment for DRMO processing Train directorate ITECs on inventory and DRMO procedures at least semiannually Work professionally with government personnel at all command levels and provide high-quality customer support Technologies: AI Cloud Hardware Support Mobile Network Security Unix Windows Agentic AI More: We are Credence, a team of more than 1,700 people, including over 1,500 AI and data experts, delivering AI, cloud, cyber, and modernization solutions for federal missions. Our work supports national security, health, and humanitarian efforts. We have been recognized as a Top Workplace by The Washington Post for six consecutive years and have appeared on the Inc. 5000 list of fastest-growing private companies in 13 of the past 14 years. We offer a welcoming, collaborative environment focused on growth, innovation, trust, and mission success, with opportunities to learn from technical leaders and contribute to AI best practices. This journeyman IT System Administrator role supports our Air Combat Command Intelligence Directorate A2 program, specifically A21, at Langley AFB, Virginia. The annual salary range is $90,000–$105,000, with compensation based on experience, education, skills, and qualifications. Our benefits include medical, dental, and vision coverage; a 401(k) retirement plan; basic and voluntary life insurance and AD&D; paid vacation, sick leave, and public holidays; maternity and paternity leave; short- and long-term disability; and training and development. last updated 41 week of 2026