IT Support Analyst

📋 Description Provide front-line IT support for a range of technical issues. Troubleshoot Apple hardware, software, and peripherals. Set up new hire equipment (laptops, monitors, accessories). Support end-users with productivity tools, including AI-enabled apps. Ensure compliance with IT operating procedures. Participate in on-call rotations, including after-hours and weekends. 🎯 Requirements 2+ years in desktop or IT support in enterprise env. 1+ years troubleshooting Apple hardware and software. 1+ years using ticket-based support systems. Explain AI-driven features clearly to non-technical users. Understand data privacy and AI security considerations. Lift IT equipment up to 25 lbs (50 lbs occasionally). 🎁 Benefits On-site, five days/week in Mountain View, CA offices. Work with AI-enabled productivity tools. Inclusive, equal opportunity workplace culture.