IT Manager

📋 Description Provide hands-on IT support to end users, handling requests and complex issues involving Windows Lead and coordinate the internal IT support team (currently 2–3 people), setting priorities Define and implement IT support processes, ticketing workflows, SLAs and escalation procedures to Administer end-user environments using Microsoft 365, Intune and Entra ID, ensuring consistent Manage the full IT asset lifecycle: procurement, inventory tracking, provisioning, maintenance and Oversee software licensing management, ensuring compliance and optimizing costs across the 🎯 Requirements 5+ years of experience in IT support or IT operations roles, with at least 1 year coordinating or Solid experience supporting both Windows and macOS environments in a corporate setting. Strong knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint, Entra ID). Hands-on experience with endpoint management and deployment tools, in particular Microsoft Intune. Experience managing the IT asset lifecycle, including procurement, inventory and vendor management. Experience defining or improving IT support processes, ticketing systems and SLAs.