IT Infrastructure Engineer

Job Title: IT Infrastructure Engineer Company: Virtual Technologies Group (VTG) Location: Remote (Must work US Eastern Time hours) Position Type: Full-Time About Virtual Technologies Group (VTG) At Virtual Technologies Group, we empower businesses through proactive managed IT, cybersecurity, and cloud infrastructure solutions. As a fast-growing MSP, we serve as a trusted, single-source partner to client environments across healthcare, manufacturing, education, and SMB sectors. We pride ourselves on a culture rooted in growth, execution, and client success. Role Overview We are seeking an IT Infrastructure Engineer to support, maintain, and optimize hybrid IT environments across our client portfolio. In this role, you will act as a senior technical hands-on engineer, serving as an escalation point for Tier 2/3 incidents, designing client network and cloud architectures, and executing client technology migrations. Key Responsibilities Client Infrastructure Operations: Build, deploy, and maintain cloud environments (Microsoft Azure / M365), hypervisors (Hyper-V / VMware), and on-premises physical servers. Network & Security Management: Support enterprise firewalls, switch stacks, wireless infrastructure, VLANs, site-to-site VPNs, and identity security baselines. Project Execution & Migrations: Lead network cutovers, cloud migrations, server refresh initiatives, and backup/DR disaster deployments. Escalation & Troubleshooting: Act as a high-tier escalation engineer resolving complex system, network, performance, and cross-platform issues. Documentation & RMM: Maintain documentation, centralized password management, runbooks, and automate monitoring/alerts through MSP PSA and RMM toolsets. Qualifications Core Qualifications (Required) Work Availability: Ability to work standard US Eastern Time (EST) operating hours. Experience: 4+ years of hands-on experience in infrastructure engineering, systems administration, or network engineering—with at least 2+ years inside a Managed Service Provider (MSP) environment . Microsoft Cloud & Server: Proven mastery of Microsoft 365, Entra ID (Azure AD), Active Directory, Group Policy, and Windows Server (2016–2022). Network Engineering: Solid, hands-on knowledge of core networking concepts: TCP/IP, DNS/DHCP, VLAN routing, subnets, firewall rules (SonicWall, Fortinet, or Cisco), and IPSec VPNs. Virtualization & Backup: Experience administering VMware vSphere or Microsoft Hyper-V, alongside enterprise backup platforms (Veeam, Datto, etc.). Communication & Multi-Tasking: Exceptional written and verbal communication skills with the ability to manage tickets across multiple client environments simultaneously. Preferred Qualifications (Nice-to-Have) Certifications: Active certifications such as Microsoft Certified: Azure Administrator Associate (AZ-104), Network+, Security+, CCNA, or Fortinet NSE. MSP Toolset Mastery: Direct experience using industry-standard RMM/PSA platforms (ConnectWise, NinjaOne, HaloPSA, Kaseya) and documentation platforms (ITGlue, Hudu). Automation: Proficiency in PowerShell scripting for system automation, batch administration, and M365 tenant management. Advanced Networking: Experience with enterprise Wi-Fi (Ubiquiti UniFi, Cisco Meraki, Aruba) and SD-WAN deployments. Azure Infrastructure: Hands-on experience with Azure Virtual Desktop (AVD), Azure VNets, and cloud network security groups.