I46 - EUC Operations Engineer (105)

Role Overview The Workspace Technology Engineer is responsible for supporting, maintaining, and improving end-user workspace technologies within the organisation. This role is expected to work independently on day-today operations while contributing to design, improvement, and project initiatives Key Responsibilities End-User Computing & Device Management Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning Administer endpoint management platforms such as Microsoft Intune and/or SCCM Troubleshot complex endpoint and workspace-related issues Workspace & Collaboration Technologies Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint Assist with collaboration and productivity tool enhancements Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable Security & Compliance Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access Ensure workspace environments meet internal security, audit, and compliance requirements User Support & Operations Provide Level 2 / Level 3 support for workspace-related incidents and service requests Perform root cause analysis and implement long-term solutions for recurring issues Collaborate with Service Desk and infrastructure teams to improve support efficiency Documentation & Continuous Improvement Maintain technical documentation, SOPs, and operational runbooks Participate in technology refresh, pilot, and proof-of-concept (POC) activities Proactively identify opportunities (automation; AI etc.) to improve user experience, stability, and security Required Skills & Experience Technical Skills Strong experience with Windows 11 and Microsoft 365 Administrator experience in Intune, and SCCM Admin Portal (Mandatory) Administrator experience in Virtual environment (Azure Admin Portal) (Mandatory) e.g. Creating AVD, Runbooks & etc. Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls Basic to intermediate PowerShell scripting skills Familiarity with ITIL-based support processes 3–5 years of experience in Workspace role Experience supporting enterprise or corporate IT environments Exposure to audit, compliance, or regulated environments is an advantage Soft Skills Strong troubleshooting and analytical skills Good communication skills with both technical and non-technical users Ability to work independently with minimal supervision Team-oriented with a proactive and responsible mindset Preferred / Nice-to-Have Microsoft certifications related to Modern Workplace or Endpoint Management Experience with ServiceNow or other ITSM tools Exposure to AI (Copilot Bot creation), automation, VDI, or zero-trust security models