Helpdesk Associate

About the role The Helpdesk Associate/Service Desk Associate is responsible for the first-level technical support to employees concerning hardware failures. Key responsibilities Serves as liaison between staff and the IT Departments to resolve issues Responsible for providing feedback to employees on problems not immediately resolved Administers helpdesk software by logging all problems and appropriate actions made by all MIS & IT personnel Prepares all daily logs activity reports of MIS & IT Group Responsible for updating documentation such as received calls and resolution type given to a customer for future references Responsible for requesting IVR Assembles machine and install software for newly hired employees issued unit Must be able to analyze possible cause of hardware, software and network connection failure and errors Responsible for installing and upgrading hardware, software, and peripherals Trains and supervise OJTS Required Education, Skills, and Qualifications Must possess at least a Bachelor’s / College Degree, Computer Science / Information Technology / Computer Engineering, or equivalent At least 1-2 years of working experience in the related field but fresh graduates are welcome to apply. Knowledge in asset management is a plus. Must be willing to work at VST ECS Phils., - Talisay City, Cebu