Forward Deployed Engineer

Halcyon Labs is building the infrastructure that powers best-in-class insurance experiences. We empower consumers to gain value and convenience from their own data, and we enable businesses to securely and quickly support their customers. We're growing quickly and are scaling up. As Forward Deployed Engineer, you'll ensure that Halcyon Labs’s API customers launch with our product quickly and successfully. This position requires strong technical and communication skills. You will work with companies that range from small startups to large technology unicorns. Responsibilities Lead end-to-end API onboarding and implementation for new customers, guiding technical teams through setup, testing, and go-live. Serve as primary post-sale contact for strategic enterprise accounts, managing cross-functional relationships across product, engineering, and executive teams. Act as an internal advocate for customer needs, providing structured feedback to product and engineering to inform roadmap priorities. Analyze usage data to identify expansion opportunities and ensure customers realize measurable value from Halcyon Labs’s platform. Support contract renewals and growth initiatives in partnership with Sales, Engineering and Leadership. About you 3-5 years of software engineering experience, preferably with our tech stack: Node.js + Express React + TailwindCSS + Next.js + React Aria PostgreSQL Design skills in Figma, Adobe XD, Photoshop or similar Amazon Web Services Proven success managing large or strategic enterprise accounts with complex integration needs. Demonstrated ability to design and operationalize customer success processes in early-stage or scaling organizations. Strong technical acumen and ability to troubleshoot issues related to APIs, data integrations, and authentication workflows. Excellent communication skills with the ability to translate technical concepts for non-technical stakeholders. Experience collaborating closely with engineering and product teams to deliver customer-driven solutions. Understanding of UX principles, workflow optimization, and data security protocols Please note that we are only accepting candidates who are authorized to work in the United States or Canada. The expected base salary range for this position is: $125k - $150k depending on experience and skills. We may go above this range commensurate with experience. Our Benefits Healthcare : We offer company-sponsored health, dental and vision insurance for employees and dependents. Equity : We are a team of owners and we provide our team with generous equity grants. Time to Recharge : We offer unlimited paid time off. Unplug, recharge, and come back refreshed. Remote Friendly : We are a fully distributed team. We all work remotely. We offer a $1,000 stipend to equip you with a home office that is comfortable and personalized to your needs. Friday Reimbursed Lunch : Order lunch on Fridays, and we'll cover it! 401K : We offer a 3.5% match. Our Core Values Be Worthy of Trust | We are building critical infrastructure that processes sensitive data. We earn trust every day by being transparent, honest and clear to all stakeholders. Find a Way | We seize opportunities and iterate quickly. We refuse to get blocked. We are relentlessly optimistic about possibilities. Tenacious and creative, we find a way. Own It | We are owners of the product and the company, and we own our successes as well as our failures. We value people who embody extreme ownership. Think “We” Not “I” | We prioritize the success of the team over individual contributions. The best decisions are made through triangulating the opinions of the team. Productive disagreement leads to good decisions. We don’t tolerate brilliant jerks. Raise the Bar | Our standard is to be the best in the world at what we do. We redefine excellence each day. To protect the interests of all parties, Halcyon Labs will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Halcyon Labs will be considered Halcyon Labs property. Halcyon Labs will not pay a fee for any placement resulting from the receipt of an unsolicited resume. Halcyon Labs will consider any candidate for whom an Agency has submitted an unsolicited resume to have been referred by the Agency free of any charges or fees.