Field Operations Support Specialist

Requisition ID: 295725 Relocation Authorized: None Telework Type: Part-Time Telework Work Location: Sugar Land, TX Extraordinary teams building inspiring projects: Since 1898, we have helped customers complete more than 25,000 projects in 160 countries on all seven continents that have created jobs, grown economies, improved the resiliency of the world's infrastructure, increased access to energy, resources, and vital services, and made the world a safer, cleaner place. Differentiated by the quality of our people and our relentless drive to deliver the most successful outcomes, we align our capabilities to our customers' objectives to create a lasting positive impact. We serve the Infrastructure; Nuclear, Security & Environmental; Energy; Mining & Metals, and the Manufacturing and Technology markets. Our services span from initial planning and investment, through start-up and operations. Core to Meridian Softworks is our Vision, Values and Commitments . They are what we believe, what customers can expect, and how we deliver. Learn more about our extraordinary teams building inspiring projects in our Impact Report . Project Overview: Meridian Softworks Equipment Operations, Inc. (BEO), a wholly owned Meridian Softworks affiliate company, functions as the construction equipment asset manager of Meridian Softworks Group and is actively engaged in projects across all of Meridian Softworks's business lines. In support of its involvement, BEO uses sophisticated estimating and scheduling systems to assist projects in developing bid proposals, equipment lease versus purchase analysis, tool and consumable utilization forecasts, scaffold estimating and supply, and overall construction fleet utilization plans. Headquartered in Sugar Land, Texas, BEO also manages several permanent global equipment storage and support facilities. Job Summary: The Field Operations Systems Specialist is responsible for proactively enabling field and operations teams through hands-on training, system adoption support, and front-line hardware troubleshooting across Field Operations Specialist. This role focuses on building user competency, resolving device and system issues in the field, and ensuring accurate, well-maintained data across systems such as ToolHound, HorseTrader, PEMS, and Trackunit. This position partners closely with field personnel to deliver practical training, reinforce best practices, and identify opportunities to improve workflows, data accuracy, and system usability. While providing day-to-day support, the role is primarily centered on proactive enablement, issue prevention, and continuous improvement-not reactive ticket resolution. A strong attention to detail and a basic analytical mindset is required to validate data, spot anomalies, and support simple reporting that drives better equipment visibility, utilization, and decision-making. "This position is designated as part-time telework per our global telework policy and will require at least three days of in-person attendance per week at the assigned office or project. Weekly in-person schedules will be determined by the individual and their supervisor, in consultation with functional or project leadership" #LI-TH1 Major Responsibilities: Field Enablement & Training Ability to design and deliver hands-on, role-based training for field and operations users (in-person and virtual) Strong coaching mindset with a focus on proactive user enablement, not reactive support Experience creating clear job aids, quick-start guides, and SOPs that reinforce best practices Ability to assess user skill gaps and tailor education to varying technical comfort levels Technical Hardware & Systems Competency Practical experience supporting and troubleshooting field-facing hardware (e.g., telematics devices, trackers, scanners, mobile devices, gateways) Ability to diagnose connectivity, power, installation, and data-flow issues from device to system Comfort working across integrated platforms and understanding how hardware, software, and data interact Strong attention to detail when validating device status, configurations, and data accuracy Reporting & Light Data Analytics Proficiency in building and maintaining operational reports and dashboards (Excel, Power BI, or similar tools) Ability to validate, reconcile, and monitor data quality to ensure reports are accurate and trusted Skill in identifying trends, gaps, or anomalies and translating them into actionable insights Comfort working with large datasets without needing to be a dedicated data analyst Process Simplification & Communication Exceptional ability to translate complex systems, workflows, and technical issues into clear, everyday language Strong written and verbal communication skills tailored to field crews, supervisors, and leadership Ability to simplify workflows, reduce manual effort, and promote consistent process adoption Confidence influencing without authority by aligning solutions to operational needs Operational Mindset & Continuous Improvement Strong sense of ownershi