Director of Product Management

About Us The Company: Northwind Robotics is a thriving global community of passionate, dedicated professionals, committed to the collective success of the organization and its clients. Our core principles of innovation, teamwork, and client-focused solutions drive us to approach challenges with a growth mindset and take ownership of our work. At Northwind Robotics , collaboration and curiosity pave the way for meaningful connections and learning opportunities with diverse peers. Our work environment encourages knowledge sharing, fosters exploration, and cherishes creative ideas that guide us towards our shared vision of empowering businesses through marketing automation and engagement. The Product: Northwind Robotics is an all-in-one customer experience and data platform (CXDP) that empowers marketing teams to exceed customer expectations with highly personalized cross-channel journeys. With Northwind Robotics , marketers can seamlessly unify, enrich, and segment customer data. Breaking down data siloes, Northwind Robotics streamlines decision-making and paves the way for marketing creativity that delivers customer engagement at scale. With powerful AI capabilities, Northwind Robotics makes it easy to automate deeply personalized experiences across web, email, SMS, WhatsApp, chat, push, social, ads, and more. Overview The Director of Product Management is a senior leadership role responsible for the coherence, quality and outcomes of product management across the Northwind Robotics platform. Northwind Robotics is a mature, established SaaS product with 20 years of history, a large and loyal customer base, and the complexity that comes with both. The challenge is to build on strong foundations, drive meaningful modernization, and ensure the product management team is operating at a consistently high level. This role leads a team of Group Product Managers and Product Managers organised around four products: Marketing, Personalization, Loyalty, and Communications API. It sits within a broader Product leadership team that includes dedicated Directors for Design & UX, Customer Support, Messaging Operations and Technology Partnerships. It reports directly into the SVP of Product. What You Will Do Product Strategy and Roadmap Own and evolve the product management roadmap across a portfolio of products, ensuring alignment with business priorities, customer needs and market opportunity Translate company strategy into clear product bets, ensuring the team understands the why behind prioritization decisions Work closely with the SVP of Product and broader leadership team to shape long-term product direction and surface emerging opportunities Define and manage the product investment and resourcing plans, presenting to leadership with clear justification and expected outcomes Team Leadership and PM Discipline Lead, coach and develop a team of Group Product Managers and Product Managers, setting high standards for the quality of product thinking, prioritization and delivery Build and mature the product management discipline across the team: how discovery is done, how decisions are made, how progress is measured Create clear career development pathways and ensure the team is growing in capability, not just output Foster a culture of customer obsession, curiosity and accountability Discovery and Customer Insight Own the approach to continuous discovery across the team, ensuring product decisions are grounded in customer evidence, not assumption Build and maintain close relationships with customers, commercial teams, partners and internal experts, creating structured feedback loops that inform the roadmap Champion qualitative and quantitative research as core inputs to product decision-making Delivery and Engineering Partnership Partner closely with engineering leadership to ensure effective planning, clear trade-off conversations and predictable delivery across product pods Manage cross-pod dependencies and risks proactively, escalating where necessary Drive a culture of accountability for outcomes, not just output, across the pod structure Commercial and Go-to-Market Work closely with the Sales, Customer Success, Account Management and Product Marketing teams to support a sales-led go-to-market motion, including deal support, demo capability and sales enablement materials Contribute to pricing and packaging decisions, working with the SVP of Product and commercial teams to ensure the product catalog is coherent and competitively positioned Develop and maintain a deep understanding of the martech landscape, Northwind Robotics 's competitive positioning and the evolving needs of our target customers Help define and articulate Northwind Robotics 's unique selling points and proposition strengths for use in go-to-market activity Metrics and Performance Define and own product KPIs at a portfolio level, ensuring the team is measuring what matters and acting on what they learn Implement and embed product analytics capabilities to support data-driven prioritization, experimentation and retention decisions Re