Desktop Administrator, IT Infrastructure

Salary: $57,500 - 80,500 per year Requirements: We are looking for a high school diploma or GED, along with three to five years of related desktop administration experience. We need strong technical troubleshooting skills and hands-on knowledge of Windows 11, macOS, and Microsoft 365 applications such as Outlook, Word, Excel, and OneDrive. Experience supporting collaboration and conferencing tools like Zoom and Microsoft Teams is required. We require practical experience with ticketing platforms such as Ivanti or ServiceNow, remote support tools like Ivanti Neurons or TeamViewer, and endpoint management solutions including Microsoft Intune and SCCM. A solid working understanding of Active Directory for user and device administration is expected. Familiarity with device encryption, basic network troubleshooting, software deployment, firmware updates, and secure imaging practices is highly preferred. Exposure to PowerShell scripting and automation tools is an advantage. A valid drivers license is required because of occasional travel and on-site support. Industry certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate are preferred. ITIL Foundation or Jamf 200 certifications are considered a plus. Additional training in networking or security, such as CompTIA Network+ or Security+, is beneficial. Responsibilities: We provide Tier 1-2 help desk support in a large enterprise environment serving more than 6,000 users. We respond to support tickets and service requests through phone, ticketing, and remote collaboration tools. We support both remote and in-office users and work to resolve issues within SLA targets. We assist with desktop software deployments, imaging, application installations, and patching. We help maintain hardware assets, inventory records, spare-parts logs, and work logs. We support end-user onboarding, workstation setups, office moves, and hardware swaps. We install, troubleshoot, and maintain desktops, laptops, monitors, printers, and related equipment. We conduct testing and assist with general lab work. We diagnose and repair hardware failures and replace parts when needed. We occasionally help system administrators, network administrators, and infrastructure team members with more complex technical tasks, including hardware and networking support. We maintain current BIOS, firmware, and software versions on end-user systems. We support system backups, recovery, and new software installations. We participate in on-call rotations as needed. We mentor and coach team members and contribute to knowledge sharing and cross-training. We troubleshoot and resolve technical issues for executive-level employees with professionalism and urgency. We follow information systems policies and controls to support data accuracy, security, and legal and regulatory compliance. We assist with additional projects and other duties as assigned. Technologies: Active Directory Excel Firmware Hardware Support ITIL LESS macOS Microsoft 365 Microsoft Intune Network PowerShell Security ServiceNow Windows Office 365 DevOps More: We offer hybrid and remote work options, with this role based in Calgary, Alberta and typically requiring 2 to 3 days in the office, with the remainder worked virtually. Travel within Canada is minimal, at 5% or less, and may support office moves. Our benefits include generous personal time off, up to 20 weeks of parental leave top-up including adoption, a monthly gym membership or gym equipment reimbursement, health and dental coverage from day one, RRSP matching, and tuition reimbursement after one year of service. We also highlight an award-winning culture and a standard indoor work environment with regular interaction with internal stakeholders and external vendors. The role is open to disability and veteran candidates. last updated 37 week of 2026