Design Lead - Account Hub

Join New Era Technology , where People First is at the heart of everything we do. With a global team of over 3,000 professionals, we're committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale. At New Era, you'll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Guided by our core attributes — putting people first, embracing continuous learning, and thriving through collaboration and inclusion — we nurture our people to deliver exceptional customer service. If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together DIRECT REPORTS: Manages a small team of individual contributors SUMMARY: The Design Lead, Account Hub owns end-to-end design leadership for Account Hub—a critical, customer-facing experience that sits above individual product journeys to aggregate account-level interactions across multiple brands. Reporting to the Design Team Lead, UE Core, this individual balances foundational, platform-level design thinking with the delivery cadence of an owned, shippable product. The role requires managing a small team of individual contributors, making trade-off decisions between global standards and bespoke solutions, and driving alignment across matrixed product and brand teams. COMPETENCIES & CORE BEHAVIORS Design Leadership & Mentorship: Directs, develops, and empowers individual contributors to deliver cohesive, high-quality user experiences. Systems Thinking & Governance: Evaluates complex cross-product ecosystem needs to determine when to utilize global design standards versus creating bespoke solutions. Cross-Functional Influence: Navigates large, matrixed enterprise environments to align external product managers, engineering leads, and brand stakeholders without direct authority. Execution & Accountability: Balances long-term structural design strategy with short-term delivery milestones for real, shippable customer touchpoints. DUTIES & RESPONSIBILITIES Team Leadership: Lead, manage, and support a team of 2 product designers, guiding their day-to-day execution and professional growth. Product Experience Ownership: Own the overall design direction and execution for Account Hub, serving as the primary design leader for customer-facing account-level aggregation across brands. Cross-Product Collaboration: Partner closely with product, engineering, and brand teams whose individual journeys and data feed into Account Hub. Design System Integration: Make high-impact decisions on where Account Hub patterns defer to enterprise-wide global design standards versus requiring bespoke experience patterns. Strategic Roadmap Alignment: Translate complex, ambiguous structural requirements into actionable design roadmaps that support both immediate product deliverables and future UE Core expansion. REQUIRED EDUCATION Bachelor’s degree in Interaction Design, Human-Computer Interaction (HCI), Graphic/UX Design, or equivalent practical experience. EXPERIENCE People Leadership: Proven track record of directly managing or leading individual contributor (IC) designers. Cross-Cutting Systems: Demonstrated experience working on cross-cutting, platform-level, or multi-product design problems, preferably within a large, matrixed enterprise environment. Stakeholder Management: Strong history of stakeholder management and influencing teams outside the direct line of reporting. LANGUAGE SKILLS Professional verbal and written English communication skills. Ability to articulate complex design decisions clearly to non-design executives, engineering leads, and business stakeholders. QUALIFICATIONS Required: 5+ years of experience in product design or user experience design, with documented experience leading teams. Portfolio demonstrating shippable customer-facing products alongside complex structural or system-level UX work. Strong knowledge of modern design tools (e.g., Figma), design system governance, and agile software development workflows. Preferred: Experience working within multi-brand enterprise platforms or central CoE / design core teams. Experience defining enterprise-wide design patterns and multi-account user architectures. LANGUAGE SKILLS Professional verbal and written English communication skills. Ability to articulate complex design decisions clearly to non-design executives, engineering leads, and business stakeholders. PHYSICAL DEMANDS Standard office environment demands: ability to sit or stand at a workstation for extended periods, operate standard computer equipment, and participate in hybrid team meetings. WORK ENVIRONMENT & HOURS Work Environment: Remote Expected Hours of Work: Monday through Friday, normal busines