Department Manager

Job Description The purpose of this role is to overlook the Sample Receipt, Sample Registration, Sample Preparation, Subcontract Testing & Internal Supply Chain departments. This is a full time role, working 37.5 hours per week - Monday to Friday 08:00 till 16:00. Daily management samples, sample registration and preparation to nominated service levels. Maintain relevant levels of performance ensuring agreed daily targets are achieved. Primary knowledge holder of customs requirements to enable the timely despatch of samples from Wolverhampton to worldwide testing labs. Maintain relevant management reporting and KPI’s providing status at a glance across all performance areas. Define and implement timely corrective actions where targets are not being met. Manage and direct subordinates to achieve nominated daily targets. Manage all performance areas in compliance with Health & Safety policies and procedures including the provision and use of personal protective equipment. Lead and participate in continuous improvement activities across all performance areas. Lead root cause investigations and implement corrective actions in relation to Non-Conforming Work. Provide a high level of internal and external customer service and care. Management of preferred partner testing laboratories through agreed KPI’s and monthly reviews. Management and governance of internal and external food chemistry sample storage locations. Maintain tracking records always detailing the location of samples. Supervise and direct subordinates to achieve agreed daily targets. Monitoring customer sales performance through the completion of monthly sales analysis and reporting. Reviewing and maintaining ownership of 5S standards within the Chemistry department's chilled and frozen storage areas, including both internal and external storage locations. Liaising with Procurement to identify and deliver cost-saving opportunities for shared consumable items across the Wolverhampton site. Monitoring and managing charges associated with shared courier and analysis costs across the Brightpath Technologies network to ensure accuracy and appropriate cost allocation. Receipting purchase orders and monitoring costs relating to testing subcontracted outside of the Brightpath Technologies Group. Monitoring, reviewing, and amending customer quotations where testing requirements have changed due to amendments made by partner laboratories, ensuring quotations remain accurate and commercially aligned. Develop, implement and report KPI’s providing end to end visibility of sample flow. Participate in continuous improvement activities. Involvement in investigation and root cause analysis in relation to Non-Conforming Work. Work in accordance with standards of quality and the requirements of ISO17025. Knowledge of Laboratory Quality Manual to ensure compliance at all times with the policies, procedures and associated documents which are referred to in the manual. Primary knowledge holder of customs requirements to enable the timely despatch of samples from Wolverhampton to worldwide testing labs. Qualifications Proven capability to manage teams in a fast-moving production environment. Skilled in defining, implementing and managing performance levels through Daily KPI’s and performance boards. Capable of implementing a high standard of 5S. Skilled in structured problem solving, RCCA and continuous improvement. Capable of value stream mapping complex processes. Experience in exporting and managing logistics partners. Capable of managing complex projects. Science or Business Degree or equivalent professional learning/development. IOSH Qualification. Knowledge in documented quality systems. Intermediate level MS Excel. Able to perform a risk assessment, develop control measures, and manage risk. Well-developed written and verbal communication skills to effectively manage team, customer and stakeholder relationships. Company Description Brightpath Technologies Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Brightpath Technologies laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. The Brightpath Technologies network is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and ensure diversity, equity, and inclusion across its companies around the world. We’re proud to be an armed forces-friendly place to work and welcome applications from reservists, armed forces veterans (including the wounded, injured and sick), as well as cadet instructors, and military spouses and partners. If you want to continue to help make our world a safer and healthier place, then apply for the r