Contract IT Infrastructure Engineer

Job Description Unfortunately, we are unable to offer sponsorship for this role. Due to travel requirements for this role, candidates must have the right to work in both the UK and Ireland. The purpose of this role is to provide IT Infrastructure support and delivery services to users and supported sites across Ireland and the United Kingdom as part of a centrally managed IT Infrastructure team. This is a six month fixed term contract working 37.5 hours a week - Monday to Friday 09:00 till 17:00. Hours may vary depending on business needs. Regular travel across Ireland will be required, therefore you must have a full driving licence. End user compute support and service delivery. Provide desk-side and remote IT support to users across supported sites, diagnosing and resolving hardware, software and connectivity issues in line with agreed service standards. Provide local technical support for IT Infrastructure equipment and services, including (but not limited to) end user devices, servers, VoIP telephony and network infrastructure, working within defined scope and procedures. Install, configure and maintain end user devices and associated equipment (including PCs, laptops, peripherals and mobile devices) in accordance with Company standards and procedures. Support the full lifecycle of end user compute services, including device provisioning, replacement, fault resolution and secure decommissioning. Support the management of end user device assets. Deliver a consistently high standard of internal and external customer service, maintaining a professional and user-focused approach at all times Maintain a working understanding of adjacent infrastructure domains (e.g. servers, networks, voice services) sufficient to collaborate effectively with specialist teams and support local delivery activities. Provide deeper technical support and resolution for specialist or isolated environments. Log, manage and progress Incidents and Service Requests in line with agreed KPIs and SLAs, ensuring accurate updates, timely resolution and appropriate escalation. Raise and implement Change Requests in accordance with change management processes. Create, maintain and update technical and operational documentation, including SOPs, FAQs and site documentation, to support consistent service delivery and effective remote support. Contribute to the identification of improvement opportunities The role may require work to be undertaken at sites in both the United Kingdom and Ireland. Candidates must therefore hold, or be able to obtain, the appropriate right to work and travel permissions required to undertake duties in both jurisdictions. Any limitations should be discussed during the recruitment process. Participate in on-site and off-site support coverage, including shift rotation, occasional evening or weekend work, and on-call or standby arrangements where required. Undertake developmental training as required in line with Company standards and role requirements. Qualifications Strong working knowledge of end user computer environments, including supported versions of Microsoft Windows and common enterprise applications. Practical understanding of Active Directory concepts such as user and computer objects, basic Group Policy and authentication. Working awareness of networking, storage and backup concepts sufficient to liaise effectively with specialist teams. Proven ability to diagnose and resolve end user hardware and software issues. Experience using ticketing systems to manage Incidents, Requests and Changes. Ability to follow, apply and contribute to technical documentation and SOPs. Strong communication skills, including the ability to explain technical concepts to non-technical users. Sound judgement in recognising when to escalate or seek additional expertise. Able to exercise sound technical judgement under pressure, including making pragmatic decisions to protect service and reduce risk when immediate escalation is not available. Ability to build trust with users and colleagues through calm, professional and empathetic Committed to delivering work in line with agreed standards, best practices and risk controls, even where this requires careful planning or managed delays. Experience working to KPIs, SLAs and agreed service standards. Company Description Lumen Dynamics Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Lumen Dynamics laboratories work with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic, and labelling is accurate. The Lumen Dynamics network is dedicated to delivering testing services that contribute to the health and safety of society and the planet, and to its corporate responsibility to protect the environment and e