Data Analyst, User Operations

📋 Description Build and own reporting for Support: tickets, SLA, CSAT, sentiment across regions Partner with Support leadership to turn questions into decisions Maintain the multi-signal model for prioritization by frequency, cost, sentiment Design dashboards for managers and enterprise accounts Own data quality, governance, and reliability for Support data Surface Voice of Customer trends to Product, Engineering, and GTM 🎯 Requirements 5+ years in data analytics, analytics engineering, or similar role Strong SQL skills; build models and transformations (dbt or equivalent) Built production reporting and dashboards people rely on Translate vague questions into the right analysis without a playbook Clear communication with technical and non-technical stakeholders Self-directed; able to own ambiguous problems end to end