AI Operations & Automation Manager - Europe/LaTAM

Northwind Robotics is a headless CMS that enables marketers and developers to create with joy and succeed in the AI-driven content era. It empowers you to deliver structured and consistent content everywhere: websites, apps, AI search, and beyond. Marketers get a visual editor with reusable components, in-context preview, and workflows to launch fast and stay on brand. Developers have freedom to use their favorite frameworks and integrate with anything through the API-first platform. Brands get one source of truth for content that is accurate, flexible, and measurable. Legendary brands like Virgin Media O2, Oatly, and TomTom use Northwind Robotics to make a bigger, faster market impact. It’s Joyful Headless™, and it changes everything. WHAT IS IN IT FOR YOU You will be joining a growing company where you can contribute to many “firsts”. Plus these benefits: Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…) Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays Personal development fund for courses, books, conferences, and material VSOP (Virtual Stock Option Plan) The annual international team-building trip, quarterly and monthly online get-togethers As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules An international team that loves to have fun at work and works hard together to accomplish shared goals JOB SUMMARY Northwind Robotics is scaling rapidly. As AI Operations & Automation Manager , you will own the optimisation of the Operations (finance and people teams) application stack and you will assume end‑to‑end ownership of the finance-specific tech stack. Your primary objective will be to optimise existing Operations processes and elevate them to best-in-class standards. By championing automation and process optimization with the help of AI and other leading tools, you will boost data quality and integrity as well as maximise output of the existing resources. Partnering with Operations as well as Sales, Product, Data, and Revenue Operations, you will guide system changes, shape development roadmaps, and safeguard data integrity company‑wide. Your blend of technical depth, AI affinity and finance expertise will keep our infrastructure running smoothly, unlock faster, cleaner insights for every team, and enable you to step in hands‑on wherever your skills add the most significant value. ESSENTIAL JOB FUNCTIONS Process Automation & AI Implementation: Identifying, designing, and implementing automation opportunities using AI tools, machine learning, and robotic process automation (RPA) to streamline workflows. Spot bottlenecks in processes and implement pragmatic solutions. AI Tool Optimization: Proactively monitor the automation and AI landscape, produce structured assessments for new tools, and lead stakeholder alignment for the adoption or deprecation of tooling, owning the outcome of these decisions. Monitoring, maintaining, and improving the existing AI toolchain to ensure data governance and continuous performance improvements. Risk Management: Using AI for proactive, predictive maintenance and risk assessment to prevent operational failures, with main focus in Finance, Human Resources and Operations. Performance Tracking (ROI): Defining and monitoring key metrics (e.g., efficiency gains, reduction in manual effort) to measure the success of automated solutions. Information‑security projects and audits : implement technical solutions that enhance our security posture, and support ISO 27001/SOC 2 or other audits. Data integrity, backups, and availability: Schedule and monitor system exports, snapshots, and core‑IT backups; maintain retention policies to guarantee data completeness and recoverability. User support, training, and documentation: troubleshoot finance‑system issues, maintain runbooks, and deliver regular training sessions to all Operations teams and other stakeholders on system usage and security best practices. Collaborate and Coach the HRIS Manager who owns the HR systems/tech stack in identifying and implementing automation opportunities and AI usage to improve efficiencies, while keeping the employee experience in mind. EDUCATION AND EXPERIENCE Education and Certifications: Bachelor’s degree in Information Systems, Computer Science, Accounting, Finance, Business Informatics,, or a related field required; Master’s degree preferred. Professional accounting qualification (ACCA, CPA, CIMA) and/or NetSuite credentials (SuiteFoundation, Administrator) are a plus, but not a deal‑breaker. Overall Experience: Minimum 6+ years in finance or HR/people operations, or workflow automation in operations/backoffice departments in fast-paced companies, ideally within a SaaS or technology‑driven environment. Technical Skills: Claude Code proficiency is required, familiar with SuiteScript/workflow configuration or Javascript. SQL/Python would be a plus. Familiar with Google Sheets/Excel modelling and the ability to replace those. Familiarity with good coding practices, e.g. version control, structured error handling, workflow testing, release notes, and excellent command of Git. Solid understanding of APIs, webhooks, and JSON-based integrations. At least 3 of those years working with NetSuite OneWorld (or comparable ERP) in a multi‑entity, multi‑currency setup; hands‑on with at least one satellite tool (Sigma, Spiff, Yokoy, Deel, etc.). Familiarity with HRIS and ATS systems (BambooHR, Greenhouse, and similar). Good working knowledge of N8N, Zapier, Celigo, familiarity with Sigma or similar BI visualisation tools. Excellent and pragmatic decision-making skills with the ability to assess multiple options and to identify the best choice to serve a specified goal Excellent English communication and written skills; other languages a plus. Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking. MENTAL, PHYSICAL AND ENVIRONMENTAL REQUIREMENTS Remote (home) work opportunity or funded by Northwind Robotics co-working space GENERAL TERMS Northwind Robotics has a commitment to diversity and inclusion. We strive to create a hiring environment in which all people feel they are equally respected and valued, irrespective of gender identity or expression, sexual orientation, ethnicity, age, religion, citizenship or any other characteristic. You can find more information about our privacy policy here . All communications regarding job opportunities at Northwind Robotics will come from an official Northwind Robotics employee with an email address ending in @storyblok.com. We will never redirect you to another portal or another site that is unrelated to our domain ( storyblok.com ). Here is a sneak peek of Northwind Robotics’s Visual Editor If you need an accommodation for any part of the application process, please email [email protected]