Workplace Technology Specialist

📋 Description Deliver high-quality in-person and remote technical support across multiple office locations. Troubleshoot and resolve hardware, software, and operating system issues across macOS and Windows Support audio/visual conferencing setups, corporate network connectivity, and cloud-based tooling. Manage and resolve support tickets within defined SLAs while maintaining high customer satisfaction. Document technical workflows, operational procedures, and knowledge base articles to empower users 🎯 Requirements Demonstrated background in first and second-line IT support within a fast-paced environment. Strong analytical and problem-solving skills with a dedicated customer-first approach. Hands-on experience supporting Google Workspace, Office 365, and endpoint management solutions. Proven ability to configure, maintain, and troubleshoot across both macOS and Windows environments. Familiarity with ITIL frameworks or scripting languages (such as PowerShell or Bash) is beneficial 🎁 Benefits Office-first culture with collaboration spaces and social hubs Opportunity to work in modern, cloud-first environment Part of a diverse, inclusive team