Website Maintenance Specialist

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Job Title Website Maintenance Specialist
Location Remote
Time Zone US Time Zones (EST–CST overlap required)
Role Overview We are seeking a detail-focused Website Maintenance Specialist to manage ongoing updates and quality assurance across a large portfolio of WordPress sites. This is a full-time role built for someone who takes pride in clean execution, thorough testing, and clear communication. You will work inside a structured ticketing system, handling everything from content edits to minor technical builds while maintaining a consistently high bar for quality.
Key Responsibilities
– Process a daily queue of client website requests through a ticketing system, including content updates, design adjustments, and new landing pages
– Execute WordPress changes spanning custom CSS/HTML, template edits, and basic-to-intermediate PHP and JavaScript
– Conduct rigorous self-QA on every task: verify across browsers and devices, test all forms, links, menus, and interactive elements
– Write professional client-facing update summaries for internal review before delivery
– Work closely with developers and account managers to align on scope, requirements, and priorities
– Identify patterns in recurring issues and surface recommendations for process or template improvements
– Keep all sites secure, organized, and adhering to development best practices
Required Qualifications
– Solid WordPress development background with hands-on experience in themes, plugins, child themes, and custom post types
– Proficiency in HTML5, CSS3, and working knowledge of PHP and JavaScript
– Experience with leading page builders (Elementor, WPBakery, Divi, Gutenberg) and the ability to customize beyond their defaults
– Track record of managing multiple live client sites simultaneously
– Meticulous attention to detail and a self-QA mindset before every handoff
– Professional written and spoken English with the ability to communicate clearly to non-technical stakeholders
– Must have prior remote work experience, be fluent with remote collaboration tools (Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.
Preferred Qualifications
– Agency or multi-client environment experience
– SEO knowledge applied within WordPress
– Experience with site speed and performance optimization
– Comfort using Git for version control
Tools & Technology
– WordPress (themes, child themes, plugins, custom post types)
– HTML5, CSS3, PHP, JavaScript
– Page builders: Elementor, WPBakery, Divi, Gutenberg
– Google Workspace
– Slack, Zoom, and other remote collaboration tools
– Ticketing / project management systems
Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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