We’re Hiring! – Systems Executive

The Associate Engineer provides operational support for system infrastructure, delivers client technical support, and resolves technical issues to ensure system functionality and customer satisfaction. Responsibilities Deliver operational support to system infrastructure to maintain system availability and performance Provide technical support to customers by troubleshooting issues via phone, email, and web-based tools Identify and escalate priority issues according to client specifications to appropriate resources Process client service requests and redirect problems to relevant teams for resolution Develop and maintain procedural documentation to support operational processes Advise customers on proper product use and resolve specific user issues to enhance user experience Act as liaison between customers and Tier 2 support to facilitate problem escalation and resolution Perform mailbox migrations between Exchange systems and from other vendors to Exchange following established procedures to ensure seamless transitions Conduct health checks and monitor system availability and functionality to proactively detect issues Troubleshoot and resolve technical issues related to Redhat Linux, VMWare, Google Apps, SMTP, DNS, OWA, and message transport/mail routing protocols