Application Support Engineer

Job Summary We are seeking a skilled Application Support Engineer to provide Level 2 (L2) and Level 3 (L3) production support for banking and payment applications. The ideal candidate will have strong hands-on application and product knowledge, experience in production support and troubleshooting ,and a solid understanding of banking payment systems and transaction processing. Key Responsibilities Provide L2/L3 production support for banking applications and payment systems. Perform incident and problem management, including detailed root cause analysis (RCA) and corrective and preventive actions. Troubleshoot application, middleware, database, infrastructure, and system integration issues. Monitor payment transactions, application performance, system availability, and overall production health. Analyze payment transaction data, logs, and system metrics to identify trends, anomalies, and potential operational issues. Support payment processing systems, including FAST-RT, MEPS+, and cross-border payment solutions. Coordinate and support application releases, deployments, production changes, software upgrades, and enhancements. Deliver application enhancements, bug fixes, and maintenance activities to improve system reliability and functionality. Proactively recommend improvements to enhance system stability, performance, productivity, and maintainability. Participate in Business Continuity Planning (BCP), Disaster Recovery (DR) drills, and operational readiness activities. Support application testing, system validation, regression testing, and post-deployment verification. Maintain technical documentation, support procedures, incident reports, and knowledge base articles. Coordinate with business users, application development teams, infrastructure teams, vendors, and other stakeholders to resolve production issues. Follow ITIL-based incident, problem, and change management processes. Ensure production support activities comply with operational procedures, security policies, and banking requirements. Skills and Qualifications 3–5 years of relevant experience in application development and/or production support within the banking or financial services domain. Strong hands-on application and product knowledge, particularly in technologies such as: Java and Spring Framework Oracle Database and SQL Oracle WebLogic .NET and BizTalk Banking payment systems, including FAST-RT, MEPS+, and cross-border payments Experience supporting applications in Linux and Windows environments. Good understanding of APIs, RESTful services, microservices, and system integrations. Familiarity with DevOps practices and CI/CD pipelines. Good understanding of ISO 20022 messaging standards and payment message processing. Strong troubleshooting, analytical, and problem-solving skills. Excellent verbal and written communication skills. Exposure to ITIL Incident Management and Problem Management processes. Understanding of JUnit, PMD, and SonarQube for software quality assurance and code analysis.