VP-Lead Engineer

MyOperator - VoiceTree Technologies is hiring VP-Lead Engineer job (Remote only) | Cutshort

VP-Lead Engineer
VP-Lead Engineer

12
\- 20 yrs
₹35L - ₹45L / yr (ESOP available)
Remote only
Skills
Product Management
Product Lifecycle Management (PLM)
Product development
Product design
Cloud Computing
Python
Elastic Search
VP engineering would be leading the technology (engineering) team of 25 (and counting) to build a world-class SAAS product that is serving 7000+ businesses (or 50,000 users) across the globe. The person would be responsible to oversee the product development and technology research ensuring scalability and effectiveness. The core role would involve leading development, managing team & processes leading to effective technology products as an outcome.
The person would be responsible for leading the product development to scale to a million businesses over the next ten years or 25K businesses in the next 3 years. The person should be able to build a team & process accordingly to ensure a smooth growth path for the product and company. The mission would be to build fully horizontal architecture & micro services with robust security.
**Key responsibility area:-
– Leading the technology development by learning and researching the best upcoming technology. Analyzing current technology gaps in the system and evangelizing for better state of art technology development.
– Evaluating technology architecture, gaps, and improvisation requirements. Building new architectures for further product development along with elaborated documentations.
– Leading the team of software engineers to guide them with the best technology and process practices. Coaching and motivating the team to ensure enhanced performance across teams.
– Engaging with Product teams to shape the product roadmap. Working with the tech support team to analyze open issues and bugs and ensure an efficient process for fixing the same.
– Building processes for product development, security audits, new recruitment, technology research, technical documentation, etc.
Requirements
– Computer science graduate with 13+ years of experience in engineering. SAAS experience is preferred.
– Experience in managing an engineering team of 30+ people.
– Experience with Python, PHP, React JS, RDBMS & NoSQL.
– Experience with cloud platforms like AWS and its various offerings to deliver high availability architectures at scale.
– Understanding of AI & ML and vision to build strong data-driven technology products.
– Strong inclination towards product startup &  Open Source communities.
Benefits
– 100% Remote Working
– Flexible Working Hours
– Device & WiFi Reimbursement
– ESOPs
Read more
Users love Cutshort
Read about what our users have to say about finding their next opportunity on Cutshort.

Shubham Vishwakarma
Full Stack Developer - Averlon
I had an amazing experience. It was a delight getting interviewed via Cutshort. The entire end to end process was amazing. I would like to mention Reshika, she was just amazing wrt guiding me through the process. Thank you team.
Companies hiring on Cutshort

Founded
:
2013
Type
:
Product
Size
:
100-1000
Stage
:
Bootstrapped
About
MyOperator is a Business AI Operator and a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.
Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.
Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement.
Read more
Company video

Connect with the team
Company social profiles

Similar jobs

Posted by
Vijay Muthu
Noida
5
\- 10 yrs
₹8L - ₹10L / yr
Customer Success
Customer Retention
Generative AI
Artificial Intelligence (AI)
B2B Marketing
+7 more
About MyOperator:
MyOperator is a Business AI Operator, a category-leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform. Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single, no-code platform. Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.
Role Overview:
We are seeking a Manager – Customer Success to lead and oversee the entire Customer Success department for our SMBG clients. This role involves managing a team of 3–4 Team Leaders, who in turn manage a large pool of Customer Success Executives. You will be responsible for driving end-to-end customer journey – from onboarding to product adoption, engagement, and retention – while building scalable processes suitable for a high-volume customer base.
Key Responsibilities
– Lead and mentor 3–4 Team Leaders and indirectly oversee a team of 30+ Customer Success Executives.
– Drive customer onboarding, adoption, retention, and satisfaction across SMBG clients.
– Develop and implement customer success strategies and playbooks tailored for high-volume SMB customers.
– Implement and scale tech-touch engagement models for effective customer coverage.
– Develop strategies to drive deep product adoption and showcase the value of MyOperator's solutions (Cloud IVR, Call Center Software, WhatsApp API, etc.).
– Monitor health metrics, churn signals, and client escalations; design proactive action plans.
– Collaborate with Product, Sales, and Support teams to ensure a seamless customer experience.
– Deliver regular business reviews and performance reports to leadership (CEO and senior stakeholders).
– Continuously optimize processes to enhance team productivity and customer outcomes.
Qualifications:
– 5–7 years of proven experience in Customer Success / Account Management within SaaS, Telecom, CPaaS, or Cloud Communication.
– Minimum 2+ years of direct experience leading Team Leaders / Managers.
– Strong exposure to managing high-volume SMB customer bases.
– Excellent strategic thinking, problem-solving, and analytical skills.
– Tech-savvy mindset with experience implementing automation or tech-touch models.
– Experience in reporting to senior leadership (CEO/VP-level) is highly desirable.
– Exceptional communication and stakeholder management skills.
Join us at MyOperator and be part of a dynamic team that is transforming the way businesses communicate. We offer competitive compensation, comprehensive benefits, and ample opportunities for growth and career advancement. Apply today and embark on an exciting journey with us!
Benefits:
– Career growth opportunities in a fast-growing SaaS company.
– A competitive salary and performance-based incentives.
– A dynamic, inclusive, and collaborative work environment.
– Significant opportunities for professional growth and career advancement.
– The chance to make a real impact on thousands of growing businesses in India.
– Comprehensive health and wellness benefits.
Read more

Posted by
Shrutika SaileshKumar
Bengaluru (Bangalore)
4
\- 8 yrs
₹14L - ₹28L / yr
SQL
Python
Informatica
Data Transformation Tool (DBT)
Job Description:
We are looking for a skilled Database Developer with strong hands-on experience in SQL + Informatica and programming knowledge in Java or Python. The ideal candidate will design, develop, and maintain robust ETL pipelines and database solutions while collaborating with cross-functional teams to support business data needs and analytics initiatives.
Key Responsibilities:
– Design, develop, and optimize SQL queries, stored procedures, triggers, and views for high performance and scalability.
– Develop and maintain ETL workflows using Informatica PowerCenter (or Informatica Cloud).
– Integrate and automate data flows between systems using Java or Python for custom scripts and applications.
– Perform data analysis, validation, and troubleshooting to ensure data accuracy and consistency across systems.
– Work closely with business analysts, data engineers, and application teams to understand data requirements and translate them into efficient database solutions.
– Implement performance tuning, query optimization, and indexing strategies for large datasets.
– Maintain data security, compliance, and documentation of ETL and database processes.
Required Skills & Experience:
– Bachelor’s degree in Computer Science, Information Technology, or related field.
– 5–8 years of hands-on experience as a SQL Developer or ETL Developer.
– Strong proficiency in SQL (Oracle, SQL Server, or PostgreSQL).
– Hands-on experience with Informatica PowerCenter / Informatica Cloud.
– Programming experience in Java or Python (for automation, data integration, or API handling).
– Good understanding of data warehousing concepts, ET