VP, Digital Customer Experiences, Retail Execution, and Ecommerce

Job Description Take your career further with Nimbus Data Systems! We are a leading supply chain services and solutions company with a nationwide network of warehouses, trucks, and logistics infrastructure, food and private label brands, serving some of the top retailers and restaurant chains in the US. As we continue to innovate, we are focused on delivering seamless, world-class omnichannel customer experiences across our digital platforms. To drive this transformation, we are seeking a VP, Digital Customer Experiences, Retail Execution, and Ecommerce to join our IT and Digital organization. Nimbus Data Systems teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. Nimbus Data Systems leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide. Role Overview The VP, Digital Customer Experiences, Retail Execution, and Ecommerce, leading all respective product and engineering teams, will play a key leadership role in designing, developing, and optimizing the end-to-end customer experience across mobile, web, eCommerce, customer portals, and customer service channels. This role requires a hands-on leader who understands both customer requirements and business needs, while also driving the creation of intuitive and engaging UI/UX experiences. The ideal candidate is user-centric, customer-obsessed, who will ensure smooth and consistent digital interactions to empower our customers to make purchases, allow store owners to order and track deliveries, provide self-serve access to data and analytics, and create APIs for customers to integrate our services into their own systems. It is someone who don't hesitate to take charge to own and step change our ecommerce / online ordering platform driving more than $30bn in ecommerce sales a year, and working with our Sales/Retail execution team, enabling growth for the company. What you'll do as a Digital Customer Experience, Retail Execution, and Ecommerce VP: Omnichannel Experience Strategy: Develop and execute a comprehensive strategy to deliver best-in-class customer experiences across mobile apps, websites, portals, customer service tools, and eCommerce platforms. Ensure a unified and seamless experience across all touchpoints to meet the needs of different customer segments, including store owners and buyers. Design & Development Leadership: Lead the design, development, and deployment of customer-facing applications, ensuring a balance between usability, functionality, and aesthetics. Oversee the creation of intuitive, user-centered UI/UX designs across web and mobile platforms. Partner with internal and external design teams to implement best practices in interface design and accessibility. Customer Insight & Business Alignment: Collaborate closely with business stakeholders to understand customer needs, market trends, and business goals. Lead customer research initiatives to gather insights, feedback, and pain points to continuously enhance the experience. Align technology initiatives with business requirements and customer expectations, ensuring the creation of value-added features and services. Technology & API Enablement: Oversee the development of APIs to enable customers and partners to integrate our services into their own applications. Collaborate with engineering and IT teams to ensure the delivery of scalable, secure, and reliable technology solutions. Stay updated on the latest digital technologies, trends, and platforms to continuously evolve and improve our omnichannel offerings. Leadership & Team Building: Build, lead, and mentor cross-functional teams, including product managers, designers, engineers, and customer experience professionals. Foster a collaborative, customer-first culture that promotes innovation, agility, and continuous improvement. Establish KPIs to measure the success of digital experiences and drive a data-driven approach to decision-making and improvements. Foster a culture of continuous improvement and technical excellence. Build strong relationships with stakeholders across business and technology functions. Perform other duties as assigned. Qualifications you'll bring as a Digital Customer Experience, Retail Execution, and Ecommerce VP: Bachelor's degree in computer science, Information Systems, Digital Marketing, or related field. MBA or master's degree in a relevant discipline is preferred. 15+ years of experience in digital customer experience, product management, or technology leadership roles, with a focus on mobile, web, eCommerce, or omnichannel platforms. Proven exp