Vice President, Commercial Operations

Meridian Softworks is on a mission to inspire and engage people in lifelong health, one step at a time. Job Overview: We are seeking a Vice President of Commercial Operations to own, scale, and continuously improve the operating system that powers Omada’s B2B2C go-to-market engine. This leader will have a proven track record in leading complex commercial operations in a high growth company. They will oversee several core functions—Revenue Operations, Commercial Business Systems, Commercial Effectiveness, Commercial Planning—and will be accountable for delivering a predictable, high performing commercial business field organization, and systems and processes that can scale with the pace and complexity of a public, high-growth company. This role requires a bold, enterprise-minded leader who thrives on solving complex problems that reach across Sales, Marketing, Customer Success, and Finance. You will set multi-year strategies that future-proof Omada’s commercial engine, while cultivating a culture of transparency, collaboration, and continuous improvement. As both a strategic operator and people leader, you will lead, coach, and inspire a high-performing team that integrates data, process, and enablement to elevate performance across the entire commercial organization. This role will be a key member of Omada’s Cross-functional Commercial Leadership Team (CXLT), representing Commercial Operations while operating with an enterprise mindset across Marketing, Customer Success, Alliances and Sales. You will report to the Senior Vice President of Strategy and Operations and serve as a critical thought partner in shaping Omada’s commercial strategy, planning, and execution. Your Impact: Own Omada’s end-to-end commercial operating system (planning, pipeline, forecasting, compensation, tooling, and governance) to support scalable growth across our B2B and B2B2C channels. Lead, coach, and inspire a high-performing Commercial Operations organization setting clear charters, success metrics, and operating rhythms that elevate the performance and engagement of the broader commercial team. Provide overarching leadership and accountability for Commercial Enablement and Effectiveness, partnering closely with the Senior Director to set vision, priorities, and success metrics that elevate field performance across segments. ​Lead and integrate Revenue Operations, Commercial Effectiveness (enablement), and Enrollment Forecasting into a cohesive, high-performing organization with clear charters, success metrics, and operating rhythms. Deliver a predictable, dependable, and accurate sales and enrollment forecast that is trusted across all layers of the organization and tightly linked to financial planning, care teams and supply chain. Define and execute a coherent AI strategy for Commercial Operations, using AI to improve, pipeline insights, rep productivity, and GTM decision‑making, while establishing clear governance for data quality, model usage, and change management across the commercial organization. Serve as the Commercial Operations voice on CXLT, helping translate company strategy into clear commercial plans, KPIs, and execution frameworks; proactively surface risks, tradeoffs, and opportunities. Design and run the governance and cadences that underpin commercial performance (QBRs, pipeline reviews, forecast calls, go-to-market initiative reviews), ensuring meetings drive decisions, accountability, and insight. Partner with Finance and Commercial leadership on annual and long-range planning processes, including quota setting, territory design, headcount planning, and investment cases for new markets and products. Oversee the design, administration, and governance of sales compensation plans in partnership with People and Finance, ensuring alignment with company strategy and field productivity. Drive continuous improvement of our commercial tech stack (Salesforce, sales productivity tools, enablement platforms, forecasting systems), evaluating and implementing platforms that improve data quality, insight, and efficiency. Champion a culture of experimentation, measurement, and learning within Commercial Operations, using data and customer insights to refine processes, playbooks, and training over time. About You: Bachelor’s degree in Business, Engineering, or related field required; Master of Business Administration (MBA) or equivalent preferred. 15+ years of progressive experience in commercial, revenue, or sales operations, with at least 5–7 years leading multi-disciplinary operations teams in a high-growth, B2B or B2B2C environment. Demonstrated success operating in both scaled public companies and fast-paced growth environments, ideally within healthcare, digital health, health tech, or a similarly complex, regulated industry. Deep expertise in sales forecasting, pipeline analysis, and commercial performance management, including building forecasting and reporting frameworks that are trusted at board and executive levels. Prov