Traveling Help Desk Support - Tier 2

Client: healthcare company Job: Traveling Help Desk Support - Tier 2 Duration: 3-month with high likelihood of extension Location: Plainview, NY (traveling to nearby locations, mileage and gas reimbursed) Pay: $30-$35/hr W2 Key Responsibilities Provide Level 2 technical support for end users by responding to help desk requests via phone, email, chat, or ticketing system. Troubleshoot and resolve hardware, software, operating system, and basic network connectivity issues in a timely manner. Log, track, and document incidents and service requests in a ticketing system (e.g., ServiceNow), ensuring accurate updates and resolution notes. Escalate complex issues to senior technical teams when necessary while maintaining ownership of the ticket through resolution. Install, configure, and support desktops, laptops, mobile devices, printers, and other end-user hardware. Assist with user onboarding and offboarding, including provisioning equipment, setting up user accounts, and configuring system access. Provide remote and in-person "white glove” support to ensure a seamless technology experience for end users. Support common enterprise applications such as Microsoft Office 365 and other business tools. Collaborate with IT team members to identify recurring technical issues and contribute to long-term solutions. Maintain documentation and knowledge base articles for frequently occurring issues. Qualifications High school diploma or equivalent required; associate's or bachelor's degree in IT or related field preferred. 1–3+ years of experience in a Help Desk, Service Desk, Desktop Support, or IT Support role. Strong troubleshooting skills across Windows environments, hardware devices, and common software applications. Experience using ticketing systems such as ServiceNow, Jira, Zendesk, or similar ITSM platforms . Excellent customer service and communication skills with the ability to support non-technical users. Experience providing both remote and onsite technical support . Ability to manage multiple support requests in a fast-paced environment. CompTIA A+ certification or equivalent technical certification. Preferred Skills Experience with Active Directory , user account management, and permissions. Knowledge of Office 365 / Microsoft 365 administration . Basic understanding of networking concepts (DNS, DHCP, VPN connectivity). Experience supporting mobile devices and endpoint management tools .