Threat Intelligence Manager

Purpose Provide strategic and operational leadership for 24/7 security operations, improving processes, implementing new capabilities, and delivering high-quality managed security services to support business growth and long-term client retention. Key Responsibilities Lead and manage 24x7x365 Managed Security Services (MSS) operations, ensuring reliability, performance, and SLA compliance. Enforce adherence to operational policies, procedures, escalation paths, and governance frameworks. Oversee shift operations, workforce scheduling, handovers, and escalation of critical incidents (P1/P2). Direct Threat Intelligence and Threat Hunting functions, identifying emerging threats, zero-day vulnerabilities, attack campaigns, and malware activity. Produce operational, tactical, and incident-based intelligence reports. Guide cyber threat research, proactive hunting, and incident investigations across multiple clients. Conduct malware analysis, identify indicators of compromise (IOCs), and coordinate brand protection and takedown actions. Drive service management practices, including availability, capacity, risk, continuity, change, configuration, and service-level management. Lead incident, problem, access, asset, and client support management processes. Collaborate with stakeholders to enhance workflows, documentation, standards, and overall service maturity. Build and develop team capabilities through performance management, training, succession planning, and mentorship. Ensure effective knowledge management, process compliance, and continuous service improvement. Represent the organization professionally in client-facing and internal engagements. Qualifications Education Bachelor’s degree in IT, Computer Science, Computer/Electronics Engineering, or a related field. Experience Minimum 5 years in a 24x7x365 Security Operations Center with proven expertise in Managed Security Services, incident response, threat intelligence, and threat hunting. Certifications / Training (minimum two required) IT Service Management IT Infrastructure (Networking, Servers, Cloud) Cybersecurity / Information Security Threat Intelligence (e.g., CTIA, GCTI, CCTIA, eCTHPv2, OSINT-focused training) Core Competencies Advanced knowledge of cybersecurity concepts, threat landscapes, vulnerabilities, and risk management Networking, systems administration, and security architecture Incident response frameworks (MITRE ATT&CK, NIST SP 800-61) ITIL practices, OS, networking fundamentals, and cybersecurity principles