TechOps Manager

📋 Description Manage the triage, investigation and resolution of support tickets across both internally developed Establish, monitor, report and be responsible for team adherence to internal Service Level Act as the senior escalation point for complex technical issues or incidents, ensuring a rapid Monitor and manage external vendor performance, lead on escalations during third-party disruptions Own the renewal and approval process for suppliers on annual contracts. Analyse support ticket trends to flag systemic bugs and UX bottlenecks with self-built apps and 🎯 Requirements Proven experience managing a support team and service desk within a hybrid software environment Experience with Google Workspace, Slack and cloud telephony as well as macOS and Windows operating Strong understanding of ITIL principles or similar support services frameworks. Familiarity with support ticketing systems. Vendor management and renewal negotiations. Excellent stakeholder management skills with the ability to bridge communication gaps between 🎁 Benefits Liberty to make decisions and build things quickly in a unique culture. Work alongside amazing co-owners on projects that break new ground. Rewards with perks you actually care about; visit the Octopus Employee Benefits hub. Dog friendly company; feel free to bring your dog to the office. Inclusive and equal opportunity employer with accommodations for special needs.