Technology Executive

Key Responsibilities End-User Support Own IT support as the primary Singapore-based contact — receive, triage, resolve, and close issues and service requests within agreed service levels, via email, chat, phone, or in person Troubleshoot and resolve hardware, software, networking, and printing issues for Windows and Mac environments Manage user onboarding and offboarding: account creation, laptop provisioning, access setup across Salesforce, email, and other business applications Maintain and track IT assets including laptops, monitors, peripherals, and mobile devices Document common issues and resolutions in an internal knowledge base to enable self-service where possible Systems & Infrastructure Support Administer user accounts in Microsoft 365 / Azure AD (Entra ID), including password resets, MFA enrollment, and group memberships Perform Salesforce user administration (creating users, updating data fields, assigning profiles and permission sets, resetting access) and first-line application troubleshooting, escalating configuration or development work to the Salesforce team Support meeting room technology and office network equipment Triage and action routine infrastructure alerts from Azure or endpoint management tools; escalate only genuinely complex or high-risk issues Own the endpoint patch and software-deployment cycle, aligning to the security baselines set with the Cybersecurity Engineer Operational & Compliance Support Maintain accurate records of IT inventory, licenses, and warranty information Prepare and own IT audit evidence and access-review documentation Uphold and support IT security policies in day-to-day support, including data handling, access control, access reviews, and incident escalation Coordinate with external vendors for hardware repairs, warranty claims, and procurement Requirements Essential Diploma or degree in Information Technology, Computer Science, or a related field 2–4 years of IT support experience with a track record of owning and resolving cases independently Solid working knowledge of Windows 10/11, Microsoft 365 (Outlook, Teams, OneDrive, SharePoint), and basic networking concepts Good communication skills in English — you will support non-technical business users daily Organised and reliable; able to manage multiple open tickets and prioritise effectively Able to work independently and own outcomes as the primary Singapore-based support person, exercising sound judgement on prioritisation, risk, and escalation Preferred Exposure to Azure AD / Entra ID, Intune, or other MDM/endpoint management tools Relevant certifications such as CompTIA A+, ITIL Foundation, or Microsoft 365 Fundamentals (MS-900) Working familiarity with Salesforce user administration (end-user support and basic admin) Experience supporting users in an insurance, financial services, or similarly regulated environment Interest in growing into Salesforce administration, cloud operations, or cybersecurity over time