Technical Writer

WHEN WAS THE LAST TIME YOU HAD FUN AT WORK? If you're a talented individual who loves challenges, be part of our growing team as a Technical Writer now! What's in it for me? Fixed Day Shift, Day 1 HMO coverage, 2-week Christmas break Be part of a Young, Motivated and Agile company Grow! Learn! Guide! While having FUN! What does this role entail? The purpose of this role is to design, develop and maintain high-quality, customer-facing knowledge articles and process guides for Fin365 (Microsoft Dynamics 365), enabling clients to effectively understand, adopt, and use the platform without reliance on support. What are the proficiencies expected of me? Excellent written and verbal communication skills Ability to simplify complex information Intermediate to advanced knowledge of Fin365 CRM and Portal Proficiency in Microsoft Word, Excel, SharePoint Strong attention to detail Experience in process documentation Proficiency in Microsoft 365 including SharePoint Degree qualified Knowledge of Lean or continuous improvement methodologies is a plus! Experience with Visio or similar tools is a plus! What are the things expected of me? Customer Knowledge Content Development Create, maintain, and continuously improve knowledge articles, FAQs, troubleshooting guides, and process documentation. Translate complex Dynamics 365 concepts into clear, user-friendly documentation. Ensure consistency in structure and branding. Maintain central process hub for various teams within the business. Ensure version control and document governance. Continuously refine content. Customer Experience Focus Ensure all content is easy to follow and actionable. Work with internal and external stakeholders to address common user challenges proactively. Work with product specialists, support, and consultants to gather accurate information. Validate content prior to publication. Monitor effectiveness via support trends and feedback. If what we're describing sounds a lot like you, hit the apply button and talk to us now! For more information about our company, visit our website: Home | Qwrk Outsourcing