Technical Support Representative II (SQL + MSSQL + Datadog)

Work Setup: On-site at The Hideout, Clark, Pampanga. Type of Contract: Full-Time The Technical Support Representative II is responsible for providing basic technical support to customers who are experiencing technical issues with their products or services. This position will use technical knowledge to identify and troubleshoot problems, and provide timely and effective solutions to customers. Additionally, this position will provide excellent customer service to ensure customer satisfaction and loyalty. What does a day in the life of a Technical Support Representative II look like? Provide advanced technical support to customers who are experiencing technical issues with their products or services while delivering excellent customer service Identify and troubleshoot advanced technical problems, and provide timely and effective solutions to customers Communicate technical solutions to non-technical customers in a clear and concise manner Escalate complex issues to higher-level team members as necessary Document customer interactions and technical issues in a customer relationship management (CRM) system Provide feedback on product improvements and enhancements based on customer feedback and technical issues Continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules Collaborate with other departments as needed to resolve customer issues Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times Adhere to company policies and procedures Meet or exceed performance targets for related KP’s Perform other duties as assigned What are the required qualifications for a Technical Support Representative II? 6 months of experience in a technical support role or equivalent preferred Minimum of 2 years of experience in technical support or equivalent, preferably in a call center environment Strong communication skills, both verbal and written Advanced technical troubleshooting knowledge in hardware, software, and/or systems Critical thinking skills Proficiency in using computer applications and software Experience using a CRM preferred Expertise in SQL, Microsoft SQL Server (MS SQL), and Datadog. Preferred qualifications Has BPO experience (B2B) Ninja Perks and Benefits Full time employees Competitive compensation Adherence to government-mandated benefits Retirement Savings Program with Company Matching Life Insurance HMO on day 1 Paid time off, birthday leave Bonus and incentive plans Opportunities for skills training and personal and professional development Employee Referral Program Beautiful office space (for onsite employees) Free lunch provided daily (for onsite employees) Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow Are you ready? If you are interested, you can access your instant interview here: https://alpharun.com/i/51FLSLcwiZa9WayFPeW3g