Technical Support Rep.

Job Skills: Troubleshoot, research, isolate and resolve information system problems using internal knowledge base and tools Recognize customer's problems that should be escalated to the next level for resolution following established protocols Apply understanding and knowledge of information systems products and services to assist customers on technical matters Performs other duties and tasks as assigned by the Team Lead Job Qualifications: 1-3 years Customer Service and/or Technical Support experience High School Diploma (or equivalent) and willingness to learn through on the job training Experience using or supporting Microsoft Windows and PC hardware Demonstrates strong verbal, written, and listening skills Exhibits a strong work ethic, must meet quality, productivity, and attendance metrics Exhibit a high level of professionalism with extreme sensitivity to customer satisfaction Originally posted on Himalayas