Technical Support Engineer II

📋 Description Provide post-sale technical support to customers and partners Assess and document reported customer issues Formulate and communicate resolution plans Gather necessary information and resources Investigate and reproduce case scenarios Provide clear customer responses and document corrective actions 🎯 Requirements 1-2 years of proven relevant professional experience as a technical support agent or its equivalent In depth knowledge and experience in at least some of the following: IT and System administration Networking and data transport and encryption Cloud infrastructure, Machine, network and services virtualization Security concepts and methodologies 🎁 Benefits We're passionate problem-solvers helping the world's largest organizations protect what matters We invest in people who are smart, self-motivated, and collaborative. What we offer in return is meaningful work, a culture of innovation and great career progression. We offer competitive salaries, a meaningful bonus program, and excellent benefits, including