Technical Support Engineer (Bare Metal)

📋 Description Provide high-level support for customers utilizing bare-metal GPU fleets on CoreWeave Cloud. Diagnose, triage, and investigate reported customer issues and high-priority incidents, identifying Develop a deep understanding of customer workloads and use cases to provide tailored technical Coordinate remote troubleshooting and hardware interventions with Data Center Technicians. Create and maintain internal documentation, including troubleshooting guides, best practices, and Participate in an on-call rotation to support production clusters and ensure operational 🎯 Requirements Experience in data centers, GPU clusters, server deployments, system administration, or hardware Demonstrated experience driving resolutions and continuous improvements across cross-functional Intermediate knowledge of Linux (Ubuntu, CentOS, or similar), including command-line proficiency. Experience with NVIDIA GPUs, SuperMicro systems, Dell systems, high-performance computing (HPC) Experience in networking fundamentals (TCP/IP, VLANs, DNS, DHCP) and troubleshooting tools. Hands-on experience with firmware updates, BIOS configurations, and driver management. 🎁 Benefits Medical, dental, and vision insurance - 100% paid for by CoreWeave Company-paid Life Insurance Voluntary supplemental life insurance Short and long-term disability insurance Flexible Spending Account Health Savings Account