Technical Support Engineer

📋 Description Resolve complex technical issues across production and non-production environments Own and troubleshoot customer cases from a global support queue Provide clear, timely updates and proactively manage customer expectations Collaborate cross-functionally to deliver high-quality, seamless customer experiences Apply Knowledge-Centred Support (KCS) methodology to document solutions Author, publish, and continuously improve knowledge base articles 🎯 Requirements Bachelor's Degree or equivalent experience Demonstrable years of relevant technical support experience Experience with support tools such as JIRA and Zendesk preferred Fluent English (written and spoken) — able to explain complex technical topics clearly SQL databases Linux (SSH keys & certificates) 🎁 Benefits Competitive base salary reflecting your expertise and impact Bonus scheme to share in our success Private medical insurance for you from day one Remote working arrangements to support your lifestyle An open holiday policy with no upper limit—take the time you need, when you need it Support for volunteering and causes that matter to you