Technical Support Engineer

📋 Description Own the intake and triage of technical customer issues escalated from Customer Success Resolve complex issues with enterprise features, especially SSO and SCIM Join technical troubleshooting and SCIM setup calls with customers on your own, as a trusted Become an expert on our product so you can help customers with confidence Investigate issues using logs (Datadog, PostHog), browser developer tools, and API calls to find Keep Customer Success and on-call Engineering informed with clear, timely updates on every open 🎯 Requirements 4+ years of experience in technical support engineering or a similar customer-facing technical role Hands-on experience setting up and troubleshooting SSO (SAML, OIDC) and SCIM provisioning with Experience investigating issues through logs and APIs, using tools like Datadog, PostHog, and A track record of managing a high-volume queue of technical issues, prioritizing well, and keeping Hands-on experience using AI tools like Claude to automate parts of your work, from triage to Experience building runbooks, knowledge base content, or processes that help other teams resolve 🎁 Benefits Full Medical/Dental/Vision coverage with 100% employer contribution, FSA, and an HSA for qualified Competitive compensation + meaningful equity 401(k) plan Work from anywhere in the US, with UberEats and Deskpass stipends Generous annual stipend for Learning & Development & Productivity Health and Wellness stipend