Technical Support Engineer

📋 Description Own and resolve technical support requests from customers, ranging from basic product questions to Triage, reproduce, and debug customer-reported issues using logs, CLI tools, scripting, local Clearly document technical findings, reproduction steps, customer impact, and recommended next Translate recurring customer issues into actionable improvements, including bug reports, product Partner closely with Engineering and other cross-functional teams to ensure customer issues are Create and maintain internal support documentation, runbooks, troubleshooting guides, and 🎯 Requirements 1+ years of experience in a technical support role. 1+ year of experience in Blockchain, or equivalent personal project experience. Advanced scripting in more than one of the following languages: Python, Go, Ruby, or Bash. Knowledge of core internet protocols, including DNS, TCP/SSL, and HTTP. Familiarity with the Ethereum JSON-RPC specification. Experience maintaining infrastructure as code using Terraform and preferably Ansible; experience 🎁 Benefits Competitive benefit package in all locations where we operate. Fair and unbiased compensation philosophy. Employee-centric total reward offerings.