Technical Support Engineer

Join us in bringing joy to customer experience. Solstice Analytics is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves. Qualifications & Skills Understand omni channel communication technologies and their role in the contact center 2+ years of experience as a product support engineer Good listening and comprehension skills Quick on your feet while consultatively working with the end customer to implement the solution A natural ability to dig in and resolve technical issues in structured manner Have a commitment to excellence in taking care of our customers and expect the same from others Windows operating systems, MS SQL, IIS Hands-on experience on log analysis and troubleshooting Familiarity with IP Networking, SQL, REST APIs, and Linux Experience working with one or more contact center software suites such as Cisco UCCE, Amazon Connect, NICE inContact, Twilio, Avaya, or Genesys Previous experience with outbound contact center products is a plus. Key Skills Contact Center Outbound API Linux SQL AWS Shift: Night Shift Work mode: Work from office Solstice Analytics embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Solstice Analytics is an equal opportunity employer. View our privacy policy, including our privacy notice to California residents here: https://www.five9.com/pt-pt/legal . Note: Solstice Analytics will never request that an applicant send money as a prerequisite for commencing employment with Solstice Analytics.