Technical Support Engineer

📋 Description Support US Customers on the DigiCert One platform for all certificate lifecycle products via phone Project a professional company image through phone and email interactions Work with Validation teams to process Lawyer Card requests Collaborate with cross-functional teams to resolve issues and provide solutions Recognize, document and alert supervisors of trends in customer calls Research through Knowledge Base articles, labs and other means to resolve customer issues 🎯 Requirements 2+ years degree in IT, related technical degree, or equivalent work experience 2+ years of experience in technical support Strong problem-solving skills Knowledge of PKI certificates Working knowledge of REST APIs Experience with Windows OS, Active Directory, Mac OS and Unix 🎁 Benefits Generous time off policies Top shelf benefits Education, wellness and lifestyle support