Technical Support Engineer

📋 Description Answer how-to technical and application configuration questions to enterprise customers. Troubleshoot 1st and 2nd level technical issues. Collaborate with Integration, Operations, and Customer Success to ensure customer success. Be responsible for customer production environments. Build knowledge articles in Coupa’s knowledge base for customers. 🎯 Requirements Excellent written and verbal communication skills. Strong technical knowledge: Linux, Unix, and other OS. Interest in scripting (Bash, Shell, Python) and web tech (XML, XSLT, DOM, HTML). Ability to articulate solutions to complex technical problems clearly. Experience working with external customers in an enterprise software setting. 🎁 Benefits Global Wellness Days: two paid wellness days off each year. Birthday Time-Off: paid day off on your birthday or chosen day. Volunteer Time Off: 40 hours paid annually. Employee Assistance Program: 24/7 confidential counseling resources. Business Travel Protection: Zurich Travel Assist for medical and safety support. Referral Bonus Program: monetary referral bonuses for hires.