Technical Support Engineer (APAC)

📋 Description Investigate complex customer issues in a multi-component SaaS platform, tracing problems through Analyse system behaviour using SQL queries and database investigation to validate data, identify Use browser developer tools (Network and Console) to inspect requests, responses, and API behaviour Perform structured debugging of system behaviour using logs, monitoring tools, APIs, and data Serve as the primary technical contact for customers in the APAC region, handling written Communicate technical findings clearly to both customers and internal engineering teams 🎯 Requirements 6+ years in Technical Support, Application Support, or customer-facing technical engineering roles Enjoys debugging complex issues Communicates clearly with both technical and non-technical stakeholders Takes ownership of problems until resolution Detail-oriented and methodical when analysing systems Ability to troubleshoot complex software systems 🎁 Benefits Work in a fast-growing and interesting industry Flexible work that best fits your needs and the role Competitive compensation Top-notch offices and equipment Continuous improvement and learning opportunities to grow your career Team activities, not the usual one just to look nice on social media but what our team choose and