Technical Support Analyst (QLD)

About Nexigen Digital We are Australia’s largest privately-owned group of online service providers, which includes brands such as VentraIP, Synergy Wholesale and Intaserve. Every day, our all-Australian team delivers exceptional service and outstanding support to our 400,000+ customers who choose us for their domain names, website hosting and digital marketing. Over the past fifteen years, we have been constant game-changers, industry innovators, award winners, and community leaders - and now is your chance to join our team. Joining our Technical Support Team We are looking for people who have a passion for I.T. and are looking for a stepping stone to kick-start their I.T. career. As part of our front-line team, you will be tasked with ensuring our customers continue to receive the best customer service and technical support in the industry, while providing a timely resolution to issues raised by our customers. The position Monitor and respond to service alerts Diagnose issues with domain names Performing Linux and cPanel server administration and troubleshooting Assist customers with technical support enquiries, via phone, live chats, and/or emails Flexibility is key, as this is a permanent full-time position, on a 24/7 rotating roster. The right person (is it you?) As this is an entry-level position, previous experience is not a requirement, as we provide comprehensive training to successful candidates. Although previous experience is not required, a love and a good understanding of technology will take you far. To be the best in this role, we are looking for people with the following attributes: A passion for technology (cyber security, gaming, PC building, etc.) The ability to absorb information and learn quickly Efficient problem-solving skills A positive attitude towards our customers and service delivery Attention to detail Any previous experience in the following areas would be highly regarded: cPanel (WHM) control panel Domain names DNS FTP, SSH and email protocols such as POP3, IMAP and SMTP Linux (CentOS) and VMware The Benefits of Working With the Nexigen Digital Team We pride ourselves on our unique facilities and team culture, and a top-down mandate to take care of the people who take care of our customers. There's a reason we were awarded “Employer of Choice” in the Australian Business Awards. Some of the office perks include: A weekly selection of delicious meals prepared in our on-site kitchen for breakfast and lunch. A fully-stocked snack bar featuring an assortment of chips, chocolates, nuts, protein bars and fresh fruit. A drink fridge loaded with an assortment of soft drinks, juices and water. A fully equipped private gym with weekly on-site personal training sessions. A team wellness centre with a soundproof gaming stadium featuring an 85” 4K TV, racing car simulator, pinball machine, arcade machine, and air hockey table. An on-site salon where our resident barber and stylist provide free haircuts on a regular basis. We actively encourage training and upskilling for personal development and will fund courses that have a beneficial impact on the business. Please note that due to strict security requirements, the successful applicant will be required to complete a National Police Check as a condition of employment. PI 287091818