Technical Program Manager, CX Intelligence & AI

📋 Description Define strategic CX roadmap with Engineering for high-priority initiatives. Own a portfolio of agent tooling and AI automation and analytics. Uncover CX opportunities where problem/solution unclear; align with leadership. Own OKR tracking; set quarterly targets with CX and product leaders. Drive change management and rollout across CX tooling. Innovate with AI to improve CX outcomes. 🎯 Requirements 10+ years in technical program, product, or strategy roles. Cross-functional impact across CX and engineering. Strong PM discipline: scope, sequencing, risk, delivery. AI/ML, data pipelines, CX tech; BI tools. Partnered with Product, Engineering, Analytics, and Ops in fintech. Uses generative AI responsibly with human oversight. 🎁 Benefits Remote-first culture with quarterly in-person surges. Equal Opportunity Employer; diverse and inclusive. Accommodations for applicants with disabilities. Learning and career development resources.