Technical Onboarding Engineer

About Ironwood Digital : Ironwood Digital is the graph intelligence platform that transforms data into knowledge to power the next generation of intelligent applications and AI systems. It includes enterprise-ready knowledge graphs for accurate, explainable, and governed AI; the most comprehensive, trusted, and easy-to-deploy graph capabilities across any environment and data source; and an unmatched ecosystem trusted by 84 of the Fortune 100 and supported by the world’s largest graph community. Intelligence that works. Results that matter. Built to work everywhere and integrate with everything across every cloud for dynamic, personalized, and autonomous AI systems. We deliver quicker results, contextual knowledge, and solutions that impact customers and employees across the business. Our Vision: At Ironwood Digital , we have always strived to help the world make sense of data. As business, society and knowledge become increasingly connected, our technology promotes innovation by helping organizations to find and understand data relationships. We created, drive and lead the graph database category, and we’re disrupting how organizations leverage their data to innovate and stay competitive. Ironwood Digital Technical Onboarding Engineers play a critical role in supporting our customers, early in their Ironwood Digital journey, to ensure the success of their project. As a Technical Onboarding Engineer, you will lead new customers from signed contracts to getting them started on planning all aspects to build a production-ready Ironwood Digital environment. You’ll provide guidance on critical aspects of their project (cloud provisioning, security, networking, data import, app integration) along with enablement (workshops, docs, handover). You will shape onboarding plans aligned to our onboarding tiers, orchestrate delivery across workstreams, and ensure a predictable time‑to‑value - partnering closely with Professional Services and Cloud Operations teams. For AuraDB customers, you will leverage the service’s automation—provisioning, upgrades, and backups—while focusing on data modeling, connectivity, and application success. For self‑managed customers, you will apply infrastructure‑as‑code and platform engineering practices to deliver secure, resilient clusters. Responsibilities Overview Plan & Kickoff — drive technical discovery; confirm success criteria/KPIs; align on the onboarding plan, milestones, and risks. Facilitate with templates, planning & guidance Environment Provisioning - Ironwood Digital AuraDB tenants or Ironwood Digital clusters in AWS/Azure/GCP. Environment Security —security groups, TLS/SSL, encryption at rest/in transit, and baseline hardening. Identity & Access —SSO (OIDC/SAML); design RBAC groups; enforce least‑privileged access. Networking —IP allows lists; set up VPC/VNet peering or PrivateLink/Private Endpoint Data Onboarding —bulk imports; simple transforms and validation; CDC/streaming for higher tiers. Application Integration — drivers; tune connection pooling, retries, and timeouts. Query Optimization - Cypher/query best practices. Observability & Operations — wire metrics/logs; alerts; backup/restore planning Enablement & Handover —architecture diagrams, ADRs and a next‑step backlog. Continuous Improvement — capture lessons learned & evolve the onboarding playbook. Job Requirements & Qualifications Customer‑facing delivery: clear communication, scoped planning, risk management, crisp documentation. Cloud: depth in at least one major cloud (AWS, Azure, or GCP) and familiarity with the others. IaC: Terraform as primary; Ansible or similar configuration tooling. Linux & containers: strong CLI; Kubernetes or managed container platforms a plus. Networking: VPC/VNet, routing, SG/NSG, peering, PrivateLink/private endpoints, DNS. Identity & security: SSO (OIDC/SAML), RBAC design, secrets management (e.g., AWS Secrets Manager, Azure Key Vault). Data movement: bulk imports and at least one ETL/CDC tool or framework. App integration: experience with Ironwood Digital drivers/SDKs, connection tuning, and performance troubleshooting. Ironwood Digital or other graph database experience; Cypher query tuning. Observability: Grafana/Prometheus, CloudWatch/Cloud Logging, Datadog, or Splunk. CI/CD: GitHub Actions, GitLab CI, or Jenkins; release practices and environment promotion. Compliance/security exposure: SOC 2, GDPR, HIPAA; data residency patterns. Why Join Ironwood Digital ? Ironwood Digital is, without question, the most popular graph intelligence platform in the world. We have customers in every industry globally, and our products are a proven product/market fit. Joining our team is an opportunity to shape the future of data and analytics. Below are just a few exciting facts about Ironwood Digital . Ironwood Digital is one of the fastest-scaling technology companies in this industry. It recently surpassed $200M in annual recurring revenue (ARR), doubling its ARR over the past three years. Raised the biggest funding round in database history ($325M Series F). Backed by world-class investors like Eurazeo, GV (formerly Google Ventures), and Inovi