Technical Field Engineer (Hardware)

Technical Field Engineer 📍 Sydney (Rhodes), Australia 📄 Full-Time As a Field Engineer based in Sydney (Rhodes), you will play a critical frontline role supporting users across Australia by ensuring their IT hardware and software environments remain operational, reliable, and productive. This position sits at the intersection of technical expertise and customer experience, combining hands-on troubleshooting with the ability to build trusted relationships with end users. This is an opportunity to join a large multinational vendor environment where you will perform installation, maintenance, diagnostics, break-fix activities, software deployments, and in-warranty repairs across desktop and laptop technologies. You will also gain access to accredited training, allowing you to continuously develop your technical capability while delivering meaningful outcomes for customers. Deliver high-quality onsite and remote technical support for desktop and laptop environments. Diagnose and resolve hardware, software, and system-related issues efficiently. Perform break-fix activities, installations, and warranty repair services to agreed standards. Maintain strong customer relationships through professional communication and service delivery. Adhere to established processes, KPIs, and Service Level Agreements (SLAs). Ensure consistent service quality while supporting users across Australia. Contribute to operational excellence through attention to detail and process compliance. What You'll Do Resolve technical issues accurately and efficiently. Deliver a consistently positive customer experience. Meet or exceed service and performance targets. Build credibility with users through professionalism and technical competence. Demonstrate strong ownership of incidents from diagnosis through resolution. Maintain high standards of quality, documentation, and process adherence. Represent the organisation professionally in every customer interaction. What You'll Bring Proven experience in a hands-on IT Technician, Field Engineer, Desktop Support, or End User Computing role. Strong capability supporting, troubleshooting, repairing, and maintaining hardware and software environments. Experience with desktop and laptop deployments, maintenance, and break-fix activities. Excellent customer service and relationship-building skills. Strong verbal and written communication abilities. High attention to detail and commitment to following established processes. Understanding of KPIs and Service Level Agreements. Professional presentation and workplace conduct. Flexibility to work hours aligned to client requirements. Why Join Us This opportunity offers more than day-to-day technical support. You will gain exposure to a multinational technology environment while receiving accredited vendor training that strengthens your technical expertise and long-term career prospects. Working with users across Australia, you will have the opportunity to build broad technical experience while directly influencing customer satisfaction and operational productivity.