Technical Delivery Manager 2 (Technical Engagement Manager 2)

We are Northwind Robotics . Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Northwind Robotics , visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Northwind Robotics is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others. Job Summary Northwind Robotics is seeking a highly skilled Technical Engagement Manager 2 (TEM2) to join our team and own the technical onboarding, implementation and rollout of our Bug Bounty, Vulnerability Disclosure and Pentest programs for our customers. As a key technical resource, you will work closely with customers and internal teams to ensure successful program launches and ongoing adoption. You’ll serve as a trusted advisor on technical aspects of Northwind Robotics ’s platform and security delivery models, helping customers configure and operationalize their security programs. Essential Duties and Responsibilities Technical Implementation and Onboarding Lead the end to end technical onboarding and configuration of Bug Bounty, Vulnerability Disclosure, Red team and pentest programs for new and existing customers. Translate customer security requirements into tailored program designs and platform configurations. Conduct technical program reviews, kickoff meetings, and walkthroughs with customers and internal stakeholders Troubleshoot technical issues related to platform integrations, vulnerability workflows and reporting. Customer Engagement and Support Act as a technical point of contact during program launches, ensuring smooth transitions and early success Provide expert guidance on offensive security engagements, vulnerability triage, communication workflows, and integration best practices Collaborate closely with the Customer Relationship Managers and sales teams to align technical delivery with customer expectations. Cross Functional Collaboration Partner with Line of Business Owners, Product, Engineering and Operations team to relay customer feedback and advocate for feature enhancements Assist in developing and improving internal onboarding playbooks, technical documentation, and enablement materials. Support continuous improvement of delivery processes to drive consistency, quality and scalability. Subject Matter Expertise Maintain deep expertise in Northwind Robotics ’s platform capabilities, bug bounty program models, and pentesting methodologies. Stay informed on industry trends and evolving security practices to provide innovative customer solutions. Education, Experience, Knowledge, Skills, and Abilities 4+ years of experience in a customer-facing technical role such as implementation, solutions architecture, technical program management, or professional services. Deep knowledge of pentest, bug-bounty and red-team methodologies. Strong problem solving skills and ability to manage multiple projects simultaneously Excellent written & verbal communication with customer facing mindset Ability to work collaboratively in a cross functional environment. Working Conditions and Physical Requirements The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. Sitting and / or standing - Must be able to remain in a stationary position 50% of the time Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day. Environment - remote, work-from-home 100% of the time. Pay Range Disclosure At Northwind Robotics , we strive for fairness, equality and to create an environment that allows our people to perform at their very best. Our compensation philosophy is to foster a collaborative community that rewards, attracts and retains the best possible talent. The provided salary details are based on US national averages and we retain the flexibility to tailor to the needs of the business. The national estimate for the current base range for the position is: $85,120 - $106,400. This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance. Culture At Northwind Robotics , we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Northwind Robotics not only a