Technical AI Strategist

📋 Description Build and execute DigiCert's AI strategy for our Customer Service teams Design LLM-driven workflows, agent assist tools, and customer-facing automation Analyze and interpret operational and customer data to drive data-based decisions that improve Create, update, and review internal and external knowledge base content used by both customers and Evaluate and integrate AI vendors, platforms, and models Partner with Support leadership to improve CSAT, NPS, AHT, and deflection 🎯 Requirements Minimum 3+ years' hands-on experience with LLMs, RAG, and AI workflow design Knowledge of support operations, ticketing systems, and CX analytics Technical depth in AI architecture, APIs, and enterprise integrations Ability to translate complex problems into simple, scalable AI solutions Strong background in data analytics Proven experience working directly with executive and senior stakeholders 🎁 Benefits Competitive compensation and comprehensive benefits package Generous paid time off, including holidays and additional leave options Family-friendly leave policies, including maternity, paternity, and other supportive leave programs Health and wellness support, including medical cover (where applicable), gym reimbursements, and Pension, life insurance, and income protection benefits (location dependent) Employee Assistance Program with 24/7 confidential support for employees and their families