Technical Account Manager - Retail, Travel, Logistics

📋 Description Proactively advise customers as a technical advisor on automation adoption. Drive platform adoption; translate usage into engagement plans and expansions. Provide platform infra, installation, upgrades, and troubleshooting. Advise on AI agents, LLM workflows for retail, travel, supply chain use cases. Guide transformation of RPA/BPA to agentic automation with governance. Educate on best practices; conduct design/code reviews and health checks. 🎯 Requirements 3+ years in a technical, customer-facing role Background in programming: .NET; C#, C++, VB, Java, Python or PowerShell Hands-on with AI tech: LLMs, RAG, AI agents, vector DBs AI infra knowledge: hosting, latency, governance, security, cost Experience with Windows/Linux servers and cloud (AWS, Azure, GCP) Excellent communication; stakeholder mgmt; English fluency 🎁 Benefits Flexible remote/hybrid/work location options Diverse and inclusive workplace Reasonable accommodations for candidates Rolling applications with flexible hiring timelines Privacy rights and data protection