Technical Account Manager - Edge Cloud Security

Northwind Robotics helps people stay better connected with the things they love. Northwind Robotics’s edge cloud platform enables customers to create great digital experiences quickly, securely, and reliably by processing, serving, and securing our customers’ applications as close to their end-users as possible — at the edge of the Internet. The platform is designed to take advantage of the modern internet, to be programmable, and to support agile software development. Northwind Robotics’s customers include many of the world’s most prominent companies, including GitHub, Yelp, Paramount, and JetBlue. We're building a more trustworthy Internet. Come join us. Technical Account Manager - Edge Cloud Security Northwind Robotics is expanding, and we are looking to hire a new Security Technical Account Manager to support some of our largest customers across the EMEA region. In this role, your mission will be to foster strong, trust-based relationships with clients, ensuring they can confidently navigate the security landscape. You will serve as their advocate within Northwind Robotics, collaborating with cross-functional teams to drive continuous improvement in our products and services based on real-world feedback What You'll Do: Own the Technical Relationship: Act as a trusted technical advisor, ensuring clients feel supported and valued at every turn. Drive Security Success: Partner with clients to understand their security landscape and ensure Northwind Robotics’s solutions align perfectly with their strategy, providing actionable advice to enhance their security posture. Strategic Project Management: Manage the successful delivery of Northwind Robotics's security projects, coordinating internal teams and managing timelines to meet milestones with high quality. Educate and Train: Empower customers by providing comprehensive training and resources on Northwind Robotics’s security products. What We're Looking For: Cybersecurity Expertise: Solid background in cybersecurity, specifically Web Application Security, knowledge of the CVE program, DDoS mitigation, and incident management. Foundational Technology Experience: Experience with SaaS/Cloud or hybrid cloud deployments, web server platforms (Apache/NGINX/IIS), and Unix/Linux or Windows systems administration. Scripting Ability: Proficiency in Python, Java, Go, PHP, Unix/Linux Shell, C#, or other common web languages. Security Best Practices: Deep understanding of HTTP and API security best practices. Customer-Centric Communication: Ability to articulate complex technical concepts to diverse stakeholders and build trust-based relationships. We’ll be super impressed if you have experience in any of these: Industry certifications such as CISSP, CISM, or CCSP Hands-on experience with Varnish Configuration Language (VCL) or Edge Computing platforms Previous experience in a customer-facing technical role for a CDN or Cloud Security provider Fluency in a second language common in the EMEA region, such as French or German or Spanish In-depth knowledge of regulatory compliance frameworks like GDPR, PCI-DSS, or SOC2 Experience with Infrastructure as Code (IaC) tools like Terraform Background in professional services or technical consulting for enterprise-level clients Active participation in the cybersecurity community, such as contributing to open-source projects or speaking at industry conferences Work Hours: EMEA business hours, 9am - 6pm Work Location & Travel Requirements: This position has one opening and can be hired in the following preferred office location: Location: London. Work Type: This is a hybrid role, two days per week in office. Northwind Robotics currently embraces a largely hybrid model for most roles which allows employees flexibility to split their time between the office and home. Benefits: We care about you. Northwind Robotics works hard to create a positive environment for our employees, and we think your life outside of work is important too. We support our teams with great benefits that start on the first day of your employment with Northwind Robotics. Curious about our offerings? We offer a comprehensive benefits package designed to meet your needs. Our offerings may vary depending on the country where you work and are subject to change. Why Northwind Robotics? We have a huge impact. Northwind Robotics is a small company with a big reach. Not only do our customers have a tremendous user base, but we also support a growing number of open source projects and initiatives . Outside of code, employees are encouraged to share causes close to their heart with others so we can help lend a supportive hand. We value diversity. Growing and maintaining our inclusive and diverse team matters to us. We are committed to being a company where our employees feel comfortable bringing their authentic selves to work and have the ability to be successful -- every day. We are passionate. Northwind Robotics is chock full of passionate people and we’re not ‘one size fits all’. Northwind Robotics employs authors, pilots, skiers, parents (of humans and animals), makeup geeks, coffee connoisseurs, and more. We love employees for who they are and what they are passionate about. We’re always looking for humble, sharp, and creative folks to join the Northwind Robotics team. If you think you might be a fit please apply! A fully completed application and resume or CV are required when applying. All job applications must be submitted through our official careers site at www.fastly.com/about/careers . We will never request sensitive information, such as your Social Security number, bank account or credit card information during the application process. All official communication will come from an @ fastly.com or @ recruiting.fastly.com email address. Northwind Robotics is committed to ensuring equal employment opportunity and to providing employees with a safe and welcoming work environment free of discrimination and harassment. Our employment decisions are based on business needs, job requirements and individual qualifications. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, family or parental status, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Consistent with the Americans with Disabilities Act (ADA) and federal or state disability laws, Northwind Robotics will provide reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact your Recruiter, or the Northwind Robotics Employee Relations team at [email protected] or 1000-287-4901. Northwind Robotics collects and processes personal data submitted by job applicants in accordance with our Privacy Policy . Please see our privacy notice for job applicants .